{"Status":true,"Message":"","Response":{"post":{"postuid":"4l1vrdyryw","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"239698c5-f7eb-4574-8cc8-c6568f08b3a0","title":"Viewing the Contacts in a Segment","slug":"article/4l1vrdyryw-viewing-the-contacts-in-a-segment","html":"\u003Cp\u003EThere several different ways to access segments:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cb\u003EMain Navigation\u003C/b\u003E - from the navigation bar click \u003Ccode class=\u0022inline-code\u0022\u003EContact \u0026gt; All Segments\u003C/code\u003E.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EDashboard\u003C/b\u003E - click the \u003Cb\u003EManage Segments\u003C/b\u003E button.\u003C/li\u003E\u003C/ul\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/509a9d5f-c597-4d52-b3fd-1f29c9f364d4.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch2\u003EView all Segments\u003C/h2\u003E\u003Cp\u003EFrom here you will find a list of all the available segments and you can click on an individual segment to view additional details:\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/117ca04c-fd13-48f6-9bd5-770d8538b9be.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch2\u003EView a Segment\u003C/h2\u003E\u003Cp\u003EWhen you click on a segment you\u0027ll access a dashboard with additional detials:\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/5606f403-0cc7-4b06-baac-2a7a68ff9d60.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EFrom the segment dashboard you\u0027ll find:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cb\u003ETotal members\u003C/b\u003E - total members of the segment\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EEligible for email\u003C/b\u003E - contacts that are both opted in and have a valid email address\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EEligible for text messaging\u003C/b\u003E - contacts that are both opted in and have a valid mobile phone number\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EEligible for push notifications\u003C/b\u003E - contacts that are both opted in and have a valid mobile app id\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EOpted out of email\u003C/b\u003E - contacts that have opted out of email\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EOpted out of text messages\u003C/b\u003E - contacts that have opted out of text messages\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EOpted out of push notification\u003C/b\u003E - contacts that have opted out of push notifications\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EOpted out of phone calls\u003C/b\u003E - contacts who have opted out of phone calls\u003C/li\u003E\u003C/ul\u003E\u003Ccite class=\u0022warning\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EWarning\u003C/span\u003E\u003Cp\u003EYou may also wonder why the number eligible for email plus the number opted out only adds up to 6,967. In this case there are 1,333 contacts in the segment that either have an invalid email or don\u0027t have an email specified. The same is true for other forms of communication such as text messaging.\u003C/p\u003E\u003C/cite\u003E\u003Cp\u003EFrom this view you can additionally access the following sections:\u003C/p\u003E\u003Ch3\u003EMembers\u003C/h3\u003E\u003Cp\u003EYou can click on individual members to view them as well as use the export buttons to export members of the segment.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/6a325940-d88d-48e7-9c31-1c77d32680ae.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EFrom this screen you can also use the bulk edit options to add/remove members from the segment.\u003C/p\u003E\u003Ccite class=\u0022important\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EImportant\u003C/span\u003E\u003Cp\u003EIf your segment is dynamic you cannot add or remove contacts from your segment. Instead, you will need to modify the search criteria of the dynamic segment\u003C/p\u003E\u003C/cite\u003E\u003Ch3\u003EHeatmap\u003C/h3\u003E\u003Cp\u003EThe heatmap is a useful tool to visualize where your segment\u0027s members are geographically.\u0026nbsp;\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/3b71cdd8-6098-4949-8144-3c5ea26c3639.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch3\u003ESettings\u003C/h3\u003E\u003Cp\u003EThe Setting option opens the Segment Settings screen:\u003C/p\u003E\u003Ch4\u003ESetting the name and description\u003C/h4\u003E\u003Cp\u003EThe name of the segment is required. The description is optional.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/6f88f201-e0a7-4fde-8ef1-1aa1b914304d.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch4\u003EConfigure the type of segment\u003C/h4\u003E\u003Cp\u003EConfiguring the type of segment is an advanced option. We only recommend editing these options if you are fully familiar with DailyStory\u0027s segmentation system.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/1b17efa9-93cd-47d9-8975-38d87a91300a.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch4\u003EAdvanced Options\u003C/h4\u003E\u003Cp\u003EThe advanced options provide additional settings available for the segment:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cb\u003EAuto-pause\u003C/b\u003E - when enabled, the system will automatically pause unused dynamic segments after 90 days.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EIs Call List\u003C/b\u003E - a special identifier for segments used in dialing software.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ESegment Id\u003C/b\u003E - the unique id of the segment.   \u003C/li\u003E\u003C/ul\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/a9053c20-b73a-4bc8-8180-dd134e9610cd.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E","publish_status":0,"post_type":"Article","authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d","author":{"authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d"},"featured_image_updating":false,"display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":1,"total_views":772,"date_published":"2025-05-22T22:00:49.693","date_updated":"2025-05-22T22:00:49.743","date_created":"2025-04-23T17:17:04.717"}}}