{"Status":true,"Message":"","Response":{"post":{"postuid":"51e50091-3c7a-46bc-9dcd-f475d01f19e9","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"239698c5-f7eb-4574-8cc8-c6568f08b3a0","title":"Restricted Messaging and Age Verification","slug":"article/restricted-messaging-and-age-verification","html":"\u003Cp\u003ESome types of messaging content are subject to additional carrier, platform, legal, or industry restrictions. This is especially important for SMS campaigns that include restricted content, age-gated products or services, or links to content that may not be appropriate for all recipients.\u003C/p\u003E\u003Cp\u003EDailyStory supports restricted messaging workflows for approved senders, but customers are responsible for understanding when restrictions apply and for ensuring their campaigns comply with applicable laws, carrier rules, platform policies, and industry requirements.\u003C/p\u003E\u003Ccite class=\u0022warning\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EWarning\u003C/span\u003E\u003Cp\u003EDailyStory does not provide legal advice. This article explains how DailyStory handles restricted messaging and age verification workflows. You should consult your legal or compliance team when deciding whether your content may be sent to specific audiences, including recipients under 18.\u003C/p\u003E\u003C/cite\u003E\u003Ch2 id=\u0022what_is_restricted_messaging\u0022\u003EWhat is restricted messaging?\u003C/h2\u003E\u003Cp\u003ERestricted messaging refers to SMS or other customer communications that include content, links, products, or services that may require additional controls before the recipient can access the message content. This can include content categories that carriers treat as restricted, regulated, sensitive, or age-gated.\u003C/p\u003E\u003Cp\u003EFor SMS, restricted content may be blocked by carriers if it is sent directly in a text message or included behind a URL without the appropriate verification flow.\u003C/p\u003E\u003Ch2 id=\u0022can_i_send_messages_to_people_under_18\u0022\u003ECan I send messages to people under 18?\u003C/h2\u003E\u003Cp\u003EDailyStory does not determine whether your business may legally message recipients under 18. In general, customers are responsible for ensuring their audience, consent records, content, and sending practices comply with all applicable requirements.\u003C/p\u003E\u003Cp\u003ECertain types of restricted or age-gated content may not be appropriate or permitted for recipients under 18. If your campaign includes restricted content, you may need to use age verification, segment your audience, suppress underage contacts, or avoid sending the campaign to recipients whose age cannot be verified.\u003C/p\u003E\u003Ch2 id=\u0022when_age_verification_may_be_required\u0022\u003EWhen age verification may be required\u003C/h2\u003E\u003Cp\u003EAge verification may be required when a message or linked destination includes content that is restricted, regulated, or intended only for recipients above a certain age. This is common for content categories that carriers or industry rules treat as sensitive.\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMessages that reference age-gated products or services\u003C/li\u003E\u003Cli\u003ELinks to restricted content or restricted websites\u003C/li\u003E\u003Cli\u003ECampaigns sent by restricted senders\u003C/li\u003E\u003Cli\u003EContent categories subject to carrier review or additional verification\u003C/li\u003E\u003Cli\u003EAudiences where age eligibility must be confirmed before access\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EFor more information about SMS sender requirements, see \u003Ca href=\u0022/article/ttkewgd9bj-10-dlc-registration\u0022\u003E10DLC Registration\u003C/a\u003E.\u003C/p\u003E\u003Ch2 id=\u0022how_dailystory_handles_restricted_sms_content\u0022\u003EHow DailyStory handles restricted SMS content\u003C/h2\u003E\u003Cp\u003EWhen an account or message is subject to restricted sending requirements, DailyStory may use a verification workflow instead of sending restricted content directly in the SMS message body.\u003C/p\u003E\u003Cp\u003EIn this workflow, the recipient receives a notification-style SMS message with a link. When the recipient opens the link, DailyStory can require verification before showing the restricted content. Depending on the configuration and restriction type, this may include age validation or one-time password verification.\u003C/p\u003E\u003Cp\u003EThis approach helps prevent restricted content from being delivered directly in the SMS message and provides an additional verification step before the recipient accesses the content.\u003C/p\u003E\u003Ch2 id=\u0022customer_responsibilities\u0022\u003ECustomer responsibilities\u003C/h2\u003E\u003Cp\u003EDailyStory provides tools to help manage compliant messaging workflows, but customers remain responsible for their campaigns and audience data.\u003C/p\u003E\u003Cul\u003E\u003Cli\u003ECollect and maintain valid opt-in consent before sending marketing messages\u003C/li\u003E\u003Cli\u003EDetermine whether content is restricted, regulated, or age-gated\u003C/li\u003E\u003Cli\u003ESegment or suppress contacts who should not receive restricted messages\u003C/li\u003E\u003Cli\u003EMaintain accurate age or date-of-birth data if age-based rules apply\u003C/li\u003E\u003Cli\u003EAvoid sending restricted content directly in SMS message bodies\u003C/li\u003E\u003Cli\u003EReview campaign content, landing pages, and links before sending\u003C/li\u003E\u003Cli\u003EConsult legal or compliance advisors when requirements are unclear\u003C/li\u003E\u003C/ul\u003E\u003Ch2 id=\u0022what_happens_if_restricted_content_is_detected\u0022\u003EWhat happens if restricted content is detected?\u003C/h2\u003E\u003Cp\u003EIf restricted content is detected in an SMS message or linked URL, carriers may block delivery. DailyStory may also show warnings, require verification workflows, or limit sending options depending on the account and content type.\u003C/p\u003E\u003Cp\u003ERepeated attempts to send restricted content without proper controls may result in carrier blocking or account-level sending restrictions.\u003C/p\u003E\u003Ch2 id=\u0022best_practices_for_agerestricted_messaging\u0022\u003EBest practices for age-restricted messaging\u003C/h2\u003E\u003Cul\u003E\u003Cli\u003EUse audience segmentation before sending any restricted or age-gated campaign\u003C/li\u003E\u003Cli\u003EStore birth date or age eligibility only when you have a valid business and compliance reason to do so\u003C/li\u003E\u003Cli\u003EUse verification workflows when required before showing restricted content\u003C/li\u003E\u003Cli\u003EKeep SMS message copy neutral and avoid including restricted content directly in the message body\u003C/li\u003E\u003Cli\u003EDocument your consent and eligibility process for internal review\u003C/li\u003E\u003Cli\u003ETest restricted message flows before sending to a live audience\u003C/li\u003E\u003C/ul\u003E","publish_status":0,"post_type":"Article","authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d","author":{"authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d"},"featured_image_updating":false,"meta_description":"Learn how DailyStory manages restricted messaging, age verification, and compliance for SMS campaigns with sensitive or age-gated content.","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"total_views":14,"date_published":"2026-04-27T16:50:45.833","date_updated":"2026-04-27T16:50:47.207","date_created":"2026-04-27T16:48:41.177"}}}