{"Status":true,"Message":"","Response":{"post":{"postuid":"dcw1ybchwp","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"239698c5-f7eb-4574-8cc8-c6568f08b3a0","title":"Replies to Text Messages","slug":"article/dcw1ybchwp-replies-to-text-messages","html":"\u003Cp\u003ENot only can you send text messages from DailyStory, you can receive them too.\u003C/p\u003E\u003Cp\u003EWhen someone replies to your text message several things happen:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EYou can receive an email notification that a text message reply was received\u003C/li\u003E\u003Cli\u003EYou can view replies and respond through \u003Ca href=\u0022https://docs.dailystory.com/article/na8xjb6ixx-replies-to-text-messages-gpc\u0022 target=\u0022_blank\u0022\u003Eindividual conversations\u003C/a\u003E\u003C/li\u003E\u003Cli\u003EThe text message reply can \u003Ca href=\u0022/article/xrhcd8830x-daily-story-autopilot-guide\u0022\u003Erun an automation\u003C/a\u003E\u003C/li\u003E\u003C/ul\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003EReview our How To video (below) or keep scrolling for step-by-step instructions:\u003C/p\u003E\u003C/cite\u003E\u003Ciframe src=\u0022https://player.vimeo.com/video/886857294\u0022 width=\u0022640\u0022 height=\u0022360\u0022 frameborder=\u00220\u0022 allowfullscreen=\u0022\u0022\u003E\u003C/iframe\u003E\u003Ch3 id=\u0022receive_a_notification\u0022\u003EReceive a notification\u003C/h3\u003E\u003Cp\u003EBelow is an example of the email notification DailyStory sends. The logo will be the logo of your account.\u003C/p\u003E\u003Cp\u003EIn order to receive notifications be sure:\u003C/p\u003E\u003Col\u003E\u003Cli\u003E\u003Ca href=\u0022https://docs.dailystory.com/article/z8le8bw866-personal-settings\u0022\u003ENotifications are turned on for the user\u003C/a\u003E in account settings an\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0022https://docs.dailystory.com/article/e7vuqdhq9s-edit-a-campaign\u0022\u003ENotifications are turned on in the campaign\u0027s settings\u003C/a\u003E and the user(s) to receive the notifications are selected.\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003EYou can reply directly to the customer by selecting View Conversation from your email notification:\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022581\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/c782277816a91d5d55a9d16267ae2b8c.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch3 id=\u0022view_and_respond_to_replies\u0022\u003EView and respond to replies\u003C/h3\u003E\u003Cp\u003EThere are several ways to view and respond to text messages replies.\u003C/p\u003E\u003Col\u003E\u003Cli\u003EYou can view replies directly from the Reports for Text Messages Dashboard.\u003C/li\u003E\u003Cli\u003EYou can access replies from the Report tab within a campaign.\u003C/li\u003E\u003Cli\u003EYou can view all replies from \u003Ccode\u003EOutbound \u0026gt; Conversations\u003C/code\u003E\u003C/li\u003E\u003Cli\u003EYou can see a string of replies from one contact from their contact record.\u003C/li\u003E\u003C/ol\u003E\u003Ch4 id=\u00221_view_replies_from_the_reports_dashboard\u0022\u003E1. View replies from the Reports dashboard\u003C/h4\u003E\u003Cp\u003EWhen viewing All Text Messages you can click on a number in the reply column to go directly to the \u003Ca href=\u0022https://dailystory.helpdocs.io/article/4tmg0cl3rn-sent-text-messages-report\u0022 target=\u0022_blank\u0022\u003Ereplies report\u003C/a\u003E.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022503\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/a8ccd0878a01f6a034abbcbcd543b6bc.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch4 id=\u00222_view_replies_from_within_a_campaign\u0022\u003E2. View replies from within a campaign\u003C/h4\u003E\u003Cp\u003EWhen viewing replies from within a campaign, click on the \u003Ccode\u003EReports\u003C/code\u003E tab on the left menu and then click on \u003Ccode\u003EText Message Reply Summary\u003C/code\u003E.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022507\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/51a6df03-272f-4aba-a1e7-48e226b7ef24.png?v=-268869372\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch4 id=\u00223_see_all_replies_from_the_conversations_tab_in_text_messages_dashboard\u0022\u003E3. See all replies from the Conversations tab in Text Messages dashboard\u003C/h4\u003E\u003Cp\u003EAccess the all Text Messages page from the Text Messages button on the main dashboard or from the main menu \u003Ccode\u003EOutbound \u0026gt; Text Messages\u003C/code\u003E. Then click on \u003Ccode\u003EConversations\u003C/code\u003E.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022561\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/6e5a596274910cf5515ee757ce6fcbaf.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EThis opens the \u003Ca href=\u0022/article/na8xjb6ixx-replies-to-text-messages-gpc\u0022\u003EText Message Conversations\u003C/a\u003E:\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022646\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/687c80d444f0e6915b45532a5c3244b8.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EA unique capability of the conversation view is the ability to reply with only an image. Just click the paperclip icon, select and image and click send.\u003C/p\u003E\u003Ch4 id=\u00224_view_replies_from_a_contacts_record\u0022\u003E4. View replies from a contact\u0027s record\u003C/h4\u003E\u003Cp\u003ENavigate to a contact\u0027s record and from the Activity Log click on \u003Ccode\u003ESend SMS\u003C/code\u003E and then \u003Ccode\u003EConversation View\u003C/code\u003E. Click on Conversation View and this will navigate to \u003Ca href=\u0022/article/na8xjb6ixx-replies-to-text-messages-gpc\u0022\u003EText Message Conversations\u003C/a\u003E.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022633\u0022 data-height=\u0022330\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/1a22cdf024e6f1b80fc0671bb2487617.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch3 id=\u0022run_an_automation\u0022\u003ERun an automation\u003C/h3\u003E\u003Cp\u003EWhen a text message reply is received if there is a \u003Ca href=\u0022/article/pffq9y943p-autopilot-triggers\u0022\u003Etrigger\u003C/a\u003E or \u003Ca href=\u0022/article/k9nzwqmzxa-autopilot-conditions\u0022\u003Econdition\u003C/a\u003E setup for the text message, DailyStory will run that automation.\u003C/p\u003E\u003Cp\u003EFor example, you could start an automation when a reply is received. This could be as simple as starting a drip campaign or replying back with a specific message.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022501\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/a81e54a0-1cef-43ef-9b58-70bcf2e62c41.png?v=1599333297\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EYou can also setup a condition to evaluate the text message reply and take specific actions. For example, if you sent a text message with an an offer, e.g. \u0022Reply YES to get this awesome deal\u0022 you could run a condition that would automate the series of actions when \u0022YES\u0022 was received.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022484\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/32551549-4983-4b36-b2b7-c915a0cc5896.png?v=2117113419\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003E\u003C/p\u003E","publish_status":0,"post_type":"Article","authoruid":"74ef8477-e133-4a29-be36-bcf11ed681ac","author":{"authoruid":"74ef8477-e133-4a29-be36-bcf11ed681ac"},"featured_image_updating":false,"meta_description":"Not only can you send text messages from DailyStory, you can receive them too. When someone replies to your text message several things happen: You can receive an email notification that a text message reply was received You can view replies and respond through individual conversations The text message reply can run an automation Review our How To video (below) or keep scrolling for step-by-step instructions: Receive a notification Below is an example of the email notification DailyStory sen ...","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":13,"total_views":1224,"date_published":"2024-08-06T08:56:17","date_updated":"2025-11-12T00:57:50.21","date_created":"2025-04-24T15:02:47.01"}}}