{"Status":true,"Message":"","Response":{"post":{"postuid":"f38tmm0vai","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"239698c5-f7eb-4574-8cc8-c6568f08b3a0","title":"Deleting Contacts","slug":"article/f38tmm0vai-deleting-a-contacts-from-a-contact-record","html":"\u003Cp\u003EThere are multiple ways to delete contacts.\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EDeleting a contact from inside a contact\u0027s record.\u003C/li\u003E\u003Cli\u003EDeleting a contact from a search list using Bulk Edit.\u003C/li\u003E\u003C/ul\u003E\u003Ccite class=\u0022warning\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EWarning\u003C/span\u003E\u003Cp\u003EA contact\u0027s delete status will not be reflected on your contact license until 60 days have passed from their last date of contact (receipt of a marketing asset). They will continue to count towards your overall contact count until this time. Rather than deleting, we would encourage you to make contacts \u0027inactive\u0027. The same rules apply.\u003C/p\u003E\u003C/cite\u003E\u003Ch3 id=\u0022deleting_a_contact_from_inside_a_contacts_record\u0022\u003EDeleting a contact from inside a contact\u0027s record\u003C/h3\u003E\u003Col\u003E\u003Cli\u003EOpen the contact\u0027s record by selecting the contact\u0027s name on the \u003Cb\u003EContacts page\u003C/b\u003E or from a search results list.\u003C/li\u003E\u003Cli\u003ENavigate to the \u003Cb\u003EContact Insights\u003C/b\u003E section and select \u003Ccode\u003EDeleted\u003C/code\u003E from the \u003Cb\u003EStatus drop-down\u003C/b\u003E list of options. The system displays a message at the bottom right of the page that the status of the contact was successfully updated.\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u00221162\u0022 data-height=\u0022524\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/86c19fd7-5bd3-4872-a070-9cd0d49cbff7.png?v=1822352010\u0022 style=\u0022max-width: 10;max-height: 16;\u0022 alt=\u0022\u0022/\u003E\u003Col start=\u00223\u0022\u003E\u003Cli\u003EYou can also click on the \u003Ccode\u003EEdit\u003C/code\u003E button to edit the contact\u0027s details and click the \u003Ccode\u003EDelete\u003C/code\u003E button on the bottom left. This will also move the contact\u0027s status to Deleted.\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u00221200\u0022 data-height=\u0022476\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/d6be263f-6db2-49e9-9d83-3d9d3040fb01.png?v=-1946095063\u0022 style=\u0022max-width: 10;max-height: 16;\u0022 alt=\u0022\u0022/\u003E\u003Ch4 id=\u0022deleting_a_contact_from_a_search_list_using_bulk_edit\u0022\u003EDeleting a contact from a search list using Bulk Edit\u003C/h4\u003E\u003Col\u003E\u003Cli\u003EGo to \u003Cb\u003ESearch Contacts\u0026gt;Filter Results\u003C/b\u003E from Campaign Engagement \u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u00221647\u0022 data-height=\u0022334\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/1ce5caa9-74d6-4413-aa1c-8c479fd60d80.png?v=-874139856\u0022 style=\u0022max-width: 10;max-height: 16;\u0022 alt=\u0022\u0022/\u003E\u003Col start=\u00222\u0022\u003E\u003Cli\u003ESelect the Search option and then Bulk Edit\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u002260\u0022 data-height=\u002224\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/fd6f5c93-5854-4c16-8680-108a2853c6d4.png?v=-2699486\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003E\u003C/p\u003E\u003Col\u003E\u003Cli\u003EThen, select ALL or NONE to Bulk Edit\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u00221647\u0022 data-height=\u0022318\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/102f48cd-7608-4572-b714-9600fc46b8f3.png?v=372637280\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003E\u003C/p\u003E\u003Col\u003E\u003Cli\u003EOnce you\u0027ve selected your contacts, you can opt to \u003Cb\u003EDelete\u003C/b\u003E them\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u00221647\u0022 data-height=\u0022215\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/51211ab9-3306-49ae-b04c-91e1466d093a.png?v=944986915\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003E\u003C/p\u003E\u003Ch3 id=\u0022frequently_asked_questions\u0022\u003EFrequently Asked Questions\u003C/h3\u003E\u003Ch5 id=\u0022what_is_the_difference_between_a_deleted_contact_and_an_inactive_contact\u0022\u003EWhat is the difference between a Deleted contact and an Inactive Contact?\u003C/h5\u003E\u003Cp\u003EA \u003Ci\u003EDeleted\u003C/i\u003E contact will be removed from the system completely. An \u003Ci\u003EInactive\u003C/i\u003E contact will remain in the system but not be available for marketing. You can later decide to move an Inactive contact back to an Active status.\u003C/p\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003EInactive contacts do not count against your subscription limits.\u003C/p\u003E\u003C/cite\u003E\u003Ch5 id=\u0022can_i_restore_deleted_contacts_that_have_already_been_removed_from_the_system\u0022\u003ECan I restore deleted contacts that have already been removed from the system?\u003C/h5\u003E\u003Cp\u003EIf you want to restore a deleted contact, \u003Ca href=\u0022https://dailystory.helpdocs.io/article/tcoajwlugl-faq-contacts#\u0022\u003Esend a request message to our team\u003C/a\u003E\u0026nbsp;via a \u003Cb\u003ESupport Ticket\u003C/b\u003E. One of our representatives will respond and complete your request as soon as we can if we still have access to the record(s).\u003C/p\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003ETip: Make sure to specify the nature of your request, so we can work on it as soon as possible.\u003C/p\u003E\u003C/cite\u003E\u003Ch5 id=\u0022is_there_a_limit_to_how_many_contacts_i_can_bulk_delete\u0022\u003EIs there a limit to how many contacts I can bulk delete?\u003C/h5\u003E\u003Cp\u003ENo, there is not a limit to how many contacts you can bulk edit at a time.\u003C/p\u003E\u003Ch5 id=\u0022can_i_delete_optedoutunsubscribed_contacts\u0022\u003ECan I delete opted-out/unsubscribed contacts?\u003C/h5\u003E\u003Cp\u003ENo, if a contact has opted-out or unsusbscribed, you can only remove them from being active by moving them to an inactive status. We do not allow them to be deleted for data integrity reasons.\u003C/p\u003E\u003Ch5 id=\u0022how_long_does_it_take_for_my_subscription_to_reflect_my_removed_contacts\u0022\u003EHow long does it take for my subscription to reflect my removed contacts?\u003C/h5\u003E\u003Cp\u003EIt takes 60 days from the day they were last contacted before it is reflected in your billing.\u003C/p\u003E\u003Ch5 id=\u0022how_long_will_it_take_for_my_usage_page_to_reflect_my_new_active_vs_inactive_contacts\u0022\u003EHow long will it take for my Usage Page to reflect my new Active vs Inactive contacts.\u003C/h5\u003E\u003Cp\u003E~10 min per 1,000 to start reflecting in the system. It\u2019s a low priority update as to not compete with other operations.\u003C/p\u003E","publish_status":0,"post_type":"Article","authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d","author":{"authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d"},"featured_image_updating":false,"meta_description":"There are multiple ways to delete contacts. Deleting a contact from inside a contact\u0026#39;s record. Deleting a contact from a search list using Bulk Edit. A contact\u0026#39;s delete status can not be executed until 60 days have passed from their last date of contact (receipt of a marketing asset). They will continue to count towards your overall contact count until this time. Rather than deleting, we would encourage you to make contacts \u0026#39;inactive\u0026#39;. The same rules apply. Deleting a contact ...","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":4,"total_views":785,"date_published":"2024-02-13T19:32:48","date_updated":"2026-03-03T22:48:54.15","date_created":"2025-04-23T17:17:02.583"}}}