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      "postuid": "fudqyj28n4",
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      "projectuid": "239698c5-f7eb-4574-8cc8-c6568f08b3a0",
      "title": "Credit Card Declined",
      "slug": "article/fudqyj28n4-credit-card-declined",
      "html": "\u003Cp\u003EIf you receive an error message while attempting to purchase SMS credits or you received an email stating that there is a problem with a recent payment, your service with DailyStory may be impacted.\u003C/p\u003E\u003Ch2 id=\u0022payment_declined_impact\u0022\u003EPayment Declined Impact\u003C/h2\u003E\u003Cp\u003EDailyStory is a subscription-based service that requires a valid credit card to be kept on file. This credit card is automatically charged monthly for your subscription.\u003C/p\u003E\u003Cp\u003ESome services, such as SMS marketing, require credits. And to send messages, you must have a positive balance.\u003C/p\u003E\u003Cp\u003ECredits can be purchased directly or your account may be configured for auto-billing.\u003C/p\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003EAuto-billing automatically charges your credit card when your text message credit balance goes below $0. For businesses that rely on SMS marketing, we recommend enabling auto-billing.\u003C/p\u003E\u003C/cite\u003E\u003Ch3 id=\u0022when_a_payment_is_declined\u0022\u003EWhen a payment is declined\u003C/h3\u003E\u003Cp\u003EWhen a payment is declined your account is restricted and:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAn email notification is sent to the DailyStory account owner;\u003C/li\u003E\u003Cli\u003EAuto-billing is automatically disabled;\u003C/li\u003E\u003Cli\u003EFuture text messages will not be sent.\u003C/li\u003E\u003C/ul\u003E\u003Ccite class=\u0022warning\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EWarning\u003C/span\u003E\u003Cp\u003EFor customers sending text messages, the system does not send text messages if the text message credit balance is less than $0.\u003C/p\u003E\u003C/cite\u003E\u003Ch3 id=\u0022action_required\u0022\u003EAction Required\u003C/h3\u003E\u003Cp\u003ETo re-establish your account, please follow these steps:\u003C/p\u003E\u003Col\u003E\u003Cli\u003ELog into your DailyStory account\u003C/li\u003E\u003Cli\u003ENavigate to Account Settings \u0026gt; Payment History\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u00221041\u0022 data-height=\u0022747\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/aedcdf0a9136fc7bc3bd496f4b2d66ab.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Col start=\u00223\u0022\u003E\u003Cli\u003EClick on \u0022Update Credit Card,\u0022 and provide updated credit card information\u003C/li\u003E\u003Cli\u003ENavigate to Account Settings \u0026gt; Usage\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003EIf your \u003Cb\u003ETotal Balance\u003C/b\u003E for text message credits is $0, you\u0027ll need to use the \u0022Buy Text Message Credits\u0022 to bring your account balance positive.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u00221038\u0022 data-height=\u0022865\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/4450d75ede5c03e777d7d6249a658ea7.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Col start=\u00225\u0022\u003E\u003Cli\u003ERe-enable Automatic Billing\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003EAutomatic billing is disabled if a payment is declined. Use the toggle to re-enable automatic billing for your account to ensure that credits are automatically topped up if the balance drops below $0.\u003C/p\u003E\u003Ch2 id=\u0022still_experiencing_issues\u0022\u003EStill experiencing issues?\u003C/h2\u003E\u003Cp\u003EIf you are still experiencing issues and cannot update your credit card, please contact us and someone from our team would be happy to assist.\u003C/p\u003E",
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      "meta_description": "If you receive an error message while attempting to purchase credits or you received an email stating that there is a problem with a recent payment, your service with DailyStory may be impacted. Payment Declined Impact DailyStory is a subscription-based service that requires a valid credit card to be kept on file. This credit card is automatically charged monthly for your subscription. Some services, such as SMS marketing, require credits. And to send messages, you must have a positive balan ...",
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      "date_published": "2022-07-25T15:20:12",
      "date_updated": "2025-10-16T19:05:25.667",
      "date_created": "2025-04-23T17:16:49.127"
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