{
  "Status": true,
  "Message": "",
  "Response": {
    "post": {
      "postuid": "h02ufe59wn",
      "tenantuid": "d8b744fc-2e70-4089-bb80-dd1d08f6c7b2",
      "projectuid": "239698c5-f7eb-4574-8cc8-c6568f08b3a0",
      "title": "Troubleshoot Email Delivery",
      "slug": "article/h02ufe59wn-troubleshooting-email-delivery",
      "html": "\u003Cp\u003EUnfortunately, sometimes your email doesn\u0027t get delivered as expected. This troubleshooting guide has some tips and may help. However, if you are experiencing continued delivery issues, please contact us.\u003C/p\u003E\u003Ch2 id=\u0022make_sure_the_recipient_wasnt_previously_sent_the_email\u0022\u003EMake sure the recipient wasn\u0027t previously sent the email\u003C/h2\u003E\u003Cp\u003EIf a recipient mentions that they never received your email, be sure to check if they were already sent the email.\u003C/p\u003E\u003Cp\u003EDailyStory \u003Ca href=\u0022/article/wiri8tg34r-email-sending-guardrails\u0022\u003Eincludes guardrails\u003C/a\u003E to prevent you from accidentally spamming your customers with the same emails. One of those guardrails is that the same email cannot be sent to the same recipient more than once in a campaign.\u003C/p\u003E\u003Cp\u003ETo determine if an email has already been sent, you can have two options:\u003C/p\u003E\u003Cp\u003E1. Check the \u003Ca href=\u0022/article/wz22r27fbi-contacts\u0022\u003EActivity tab\u003C/a\u003E on the contact\u0027s record to see if the email has been sent and delivered.\u003C/p\u003E\u003Cp\u003E2. Use the \u003Ccode\u003EReports \u0026gt; Email Sent\u003C/code\u003E report to see when the email first sent. Below is an example of the delivery report for a given email - you can see it was sent in May and again in June.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u00221016\u0022 data-height=\u0022289\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/74d7851f1f82dca7a9e5a5754e0d995c.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EIf you do want to resend an email you have two options:\u003C/p\u003E\u003Cp\u003E1. To a specific individual, you can override the duplicate guardrail by \u003Ca href=\u0022/article/pxypifs6h8-sending-an-email\u0022\u003Esending the email\u003C/a\u003E from the emails quick menu option:\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u00221104\u0022 data-height=\u0022497\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/d1aaf63d8a47922845a2f6b4ce5c43ee.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003E2. If you want to resend the same email to an entire campaign or segment, simply \u003Ca href=\u0022https://docs.dailystory.com/article/g5d6kyabxb-create-an-email#save_delete_or_copy_an_email\u0022\u003Emake a copy\u003C/a\u003E of the email and reschedule it. This will tell DailyStory that it\u0027s a new email.\u003C/p\u003E\u003Ch2 id=\u0022verify_the_sending_domain_is_properly_authenticated\u0022\u003EVerify the sending domain is properly authenticated\u003C/h2\u003E\u003Cp\u003EIn order for DailyStory to send your email we need to be listed as an authenticated sender. This includes properly setting up information so that mail servers know that email from DailyStory is being sent on behalf of you.\u003C/p\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003ESetting up SPF, DKIM and DMARC records in your DNS is complex. We can help.\u003C/p\u003E\u003C/cite\u003E\u003Cp\u003EThe \u003Ca href=\u0022/article/oyg4lgy7y0-setting-up-your-email-domain\u0022\u003ESPF, DKIM, and DMARC\u003C/a\u003E DNS records can be found in the email setup section of account settings. That article also details how you can verify if your DNS entries are properly configured.\u003C/p\u003E\u003Ch2 id=\u0022the_from_address_must_match_the_sending_domain\u0022\u003EThe from address must match the sending domain\u003C/h2\u003E\u003Cp\u003EWhile DailyStory gives you flexibility for who the email is sent from, it is important that the from address, e.g. \u0022joe@joeswebsite.com\u0022 matches the sending domain, e.g. \u0022mail.joeswebsite.com\u0022.\u003C/p\u003E\u003Cp\u003EIf this isn\u0027t setup correctly and the from address is \u0022mike@joeandmikespizza.com\u0022 but the sending domain is still \u0022mail.joeswebsite.com\u0022 most mail servers will flag this as an attempt to spoof the mail sever and reject it as SPAM.\u003C/p\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003EIf you are concerned with emails getting marked as SPAM let us know. We have tools to test emails and determine if they will be flagged as SPAM or not. Also see our \u003Ca href=\u0022/article/6fvbc5wo16-bounced-email-guide\u0022\u003EBounced Email Guide\u003C/a\u003E for more information and tips on SPAM.\u003C/p\u003E\u003C/cite\u003E\u003Ch2 id=\u0022ask_the_recipient_to_white_list_you\u0022\u003EAsk the recipient to white list you\u003C/h2\u003E\u003Cp\u003EIt\u0027s always a good practice to ask your customers to \u0022white list\u0022 your domain. This will help ensure that your email makes it to their inbox.\u003C/p\u003E\u003Cp\u003ESee the article \u003Ca href=\u0022https://www.dailystory.com/blog/how-to-whitelist-an-entire-domain-in-gmail/\u0022 target=\u0022_blank\u0022\u003EHow To Whitelist An Entire Domain In Gmail\u003C/a\u003E.\u003C/p\u003E\u003Ch2 id=\u0022warmup_your_ip_address\u0022\u003EWarmup your IP address\u003C/h2\u003E\u003Cp\u003EWhen sending email from DailyStory it may take some time for your domain and IP address to \u0022warm up\u0022. This is a process of letting mail servers know that the IP address you are sending from is trusted.\u003C/p\u003E\u003Cp\u003EPlease see this article for more details on \u003Ca href=\u0022/article/how-to-warm-up-an-email-ip-address\u0022\u003Ewarming up an IP address\u003C/a\u003E.\u003C/p\u003E\u003Ch2 id=\u0022do_not_use_a_free_email_address_as_the_replyto\u0022\u003EDo not use a free email address as the reply-to\u003C/h2\u003E\u003Cp\u003EDailyStory allows you to set a reply to address for your email marketing:\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022613\u0022 data-height=\u0022400\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/7b3f241288fc739253a1b19eda336786.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EIf you decided to set a reply address that is different than the email address you are sending from \u003Cb\u003Edo not use a free email address such as an @gmail.com address\u003C/b\u003E. This can trigger a FREEMAIL_FORGED_REPLYTO negative spam score from common mail filtering systems such as \u003Ca href=\u0022http://spamassassin.apache.org/\u0022 target=\u0022_blank\u0022\u003ESpam Assassin\u003C/a\u003E and prevent your email from getting placed in the inbox.\u003C/p\u003E",
      "publish_status": 0,
      "post_type": "Article",
      "featured_image_updating": false,
      "meta_description": "Unfortunately, sometimes your email doesn\u0026#39;t get delivered as expected. This troubleshooting guide has some tips and may help. Make sure they weren\u0026#39;t previously sent the email If a recipient mentions that they never received your email, be sure to check if they were already sent the email. DailyStory includes guardrails to prevent you from accidentally spamming your customers with the same emails. One of those guardrails is that the same email cannot be sent to the same recipient more ...",
      "display_toc": true,
      "has_workingcopy": false,
      "allow_indexing": true,
      "sort_order": 14,
      "total_views": 835,
      "date_published": "2024-01-03T10:33:38",
      "date_updated": "2026-03-20T19:18:18.837",
      "date_created": "2025-04-24T15:02:32.033"
    }
  }
}