{"Status":true,"Message":"","Response":{"post":{"postuid":"j4l023kihx","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"239698c5-f7eb-4574-8cc8-c6568f08b3a0","title":"Importing contacts","slug":"article/j4l023kihx-import-contacts","html":"\u003Ciframe src=\u0022https://player.vimeo.com/video/842909757\u0022 width=\u0022640\u0022 height=\u0022360\u0022 frameborder=\u00220\u0022 allowfullscreen=\u0022\u0022\u003E\u003C/iframe\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003EYou can use the Bulk Import tool to easily import contacts by bulk from a \u003Ca href=\u0022https://docs.dailystory.com/article/j4l023kihx-import-contacts#using_a_text_file\u0022\u003Etext\u003C/a\u003E or \u003Ca href=\u0022https://docs.dailystory.com/article/j4l023kihx-import-contacts#using_a_csv_file\u0022\u003ECSV file\u003C/a\u003E. DailyStory also enables you to use the Bulk Import tool to re-import the same contact as many times as you need to update the contacts\u2019 information. DailyStory uses the contact\u2019s email address, mobile phone number, or DailyStory Id to determine whether or not the contact already exists in the system. When DailyStory detects that the contact already exists, the system will update the contact\u2019s information with the newly imported details.\u003C/p\u003E\u003C/cite\u003E\u003Cp\u003EThere are several ways to bring contacts in DailyStory:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cb\u003EIntegration\u003C/b\u003E - \u003Ca href=\u0022https://docs.dailystory.com/article/f46b72mtps-integrations-guide\u0022\u003Eintegrations\u003C/a\u003E will automatically sync contacts from another system, such as a CRM.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EImport from a CSV file\u003C/b\u003E - a CSV (comma separated value) file is a standard file format.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EImport from a Google Sheet\u003C/b\u003E - browse Google Sheets in your Google Drive and import.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EImport using the API\u003C/b\u003E - the \u003Ca href=\u0022https://dev.dailystory.com/docs/developer-guide\u0022\u003EDailyStory API\u003C/a\u003E can also be used to bring contacts into DailyStory.\u003C/li\u003E\u003C/ul\u003E\u003Ch2 id=\u0022importing_contacts_from_a_csv_file\u0022\u003EImporting contacts from a CSV file\u003C/h2\u003E\u003Col\u003E\u003Cli\u003ESave your contacts as a CSV file. It\u0027s easy to create a CSV file from Excel, Numbers or Google Sheets. We also have a \u003Ca href=\u0022https://fm-us-1.azureedge.net/ell9vcrvzc93pzw4/FileManager/contacts.csv\u0022\u003Esample CSV file\u003C/a\u003E you can use. You can do this using \u0022save as\u0022 for Excel spreadsheets or choose the CSV format when exporting your data from other platforms. \u003C/li\u003E\u003C/ol\u003E\u003Cp\u003EThe file size must also be 100MB or less.\u003C/p\u003E\u003Ccite class=\u0022warning\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EWarning\u003C/span\u003E\u003Cp\u003EImportant: When creating a text or CSV file, make sure to include at least one of the primary identifiers such as email address, mobile phone number, or a DailyStory Id.\u003C/p\u003E\u003C/cite\u003E\u003Col start=\u00222\u0022\u003E\u003Cli\u003EIn your CSV file, check for column headings and be sure each contact information set is entered on a new row, while each information should be separated into cells. See the following example.\u003C/li\u003E\u003C/ol\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003EIncluding column headings will make your mapping process easier when you import your records.\u003C/p\u003E\u003C/cite\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022855\u0022 data-height=\u0022670\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/1684b9f3ff6d3b75e320c6fd2244c2f0.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Col start=\u00223\u0022\u003E\u003Cli\u003ESelect \u003Ccode\u003EContacts \u0026gt; Import Contacts\u003C/code\u003E from the Contacts drop-down menu on the navigation bar to access the Bulk Import Tool. The page displays the Contact Import tool window.\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022942\u0022 data-height=\u0022314\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/84a14e4ac6693637ef33e5a8ec25b8dd.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Col start=\u00224\u0022\u003E\u003Cli\u003EClick on the \u003Ccode\u003ESelect a CSV file\u003C/code\u003E button and locate the CSV file on your computer to upload.\u003C/li\u003E\u003Cli\u003EClick on \u003Ccode\u003ENext\u003C/code\u003E to proceed to the next step and start mapping your fields.\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022905\u0022 data-height=\u0022475\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/53a977b6-cc52-46a0-a777-0bf0a2e13676.png?v=-2085499281\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch2 id=\u0022importing_contacts_from_a_google_sheet\u0022\u003EImporting contacts from a Google Sheet\u003C/h2\u003E\u003Cp\u003EIn addition to importing contacts from a .CSV file, you can also import directly from Google Sheets.\u003C/p\u003E\u003Cp\u003EImporting from Google Sheets requires enabling the Google Sheets integration:\u003C/p\u003E\u003Col\u003E\u003Cli\u003ENavigate to \u003Ccode\u003EIntegrations \u0026gt; Google Sheets Sync\u003C/code\u003E\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003EClicking the Google Sheets Sync will navigate you to authorize DailyStory to be granted read access to your Google Drive.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022942\u0022 data-height=\u0022462\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/b73087d843f6f287673b3c627c3b6426.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EClick Allow.\u003C/p\u003E\u003Col start=\u00222\u0022\u003E\u003Cli\u003ENavigate to \u003Ccode\u003EContact \u0026gt; Import Contacts\u003C/code\u003E and click Google Sheet button. A list of the 10 most recently updated Google Sheets is shown:\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022942\u0022 data-height=\u0022788\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/93d086e7c592ab143b8b5c4ed47106e4.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Col start=\u00223\u0022\u003E\u003Cli\u003ESelect a Google Sheet\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003EAfter selecting a Google Sheet you are redirected to the import screen detailed below to map the fields from your Google Sheet into DailyStory.\u003C/p\u003E\u003Ch2 id=\u0022mapping_contact_data_to_dailystory_fields\u0022\u003EMapping contact data to DailyStory fields\u003C/h2\u003E\u003Cp\u003EAfter your data is loaded, you will see the number of contacts to be imported is displayed and your column headings from your CSV file on the left side under \u003Ccode\u003EColumns to Import\u003C/code\u003E.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022933\u0022 data-height=\u0022843\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/31c5f83932db8c1264913382a22f6b38.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Col\u003E\u003Cli\u003EThe COLUMN TO IMPORT column attempts to categorize each contact information type present in your imported data. Meanwhile, the MAP INTO CONTACT FIELD column displays a drop-down list of DailyStory contact fields.\u003C/li\u003E\u003C/ol\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003EIf you have existing custom contact fields in your system, these fields will also be available in the mapping field options. For more information about creating custom contact fields, refer to \u003Ca href=\u0022/article/vc2jmye64n-custom-contact-fields\u0022\u003ECustom Contact Fields\u003C/a\u003E.\u003C/p\u003E\u003C/cite\u003E\u003Col start=\u00222\u0022\u003E\u003Cli\u003EDailyStory will attempt to map the fields for you, so please double-check it\u0027s correct or map your contact data to their corresponding contact field manually. You can also choose not to map a field by leaving the \u003Ci\u003EIgnore this field\u003C/i\u003E option as its corresponding value.\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022942\u0022 data-height=\u0022846\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/aba4d9fe436cf20797fe803ab0cde405.gif\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Col start=\u00223\u0022\u003E\u003Cli\u003EWe recommend creating a \u003Ccode\u003ENew Segment\u003C/code\u003E at this time for easy reference, but you can also choose to add to an existing segment. For more information about managing segments in DailyStory, refer to \u003Ca href=\u0022/article/v1v5lti4gf-segments\u0022\u003ESegments\u003C/a\u003E.\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022878\u0022 data-height=\u0022253\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/b0ffff3ed07befcc83bb9a7d2105b89f.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Col start=\u00224\u0022\u003E\u003Cli\u003E\u003Cb\u003EAdvanced Option:\u003C/b\u003E \u003Ci\u003EImport as inactive\u003C/i\u003E. You can bring in contacts as inactive at the onset, so your subscription level is not impacted if you do not intend to market to certain contacts right away.Click on the drop-down arrow in Advanced Options and then turn the selector to \u003Ccode\u003EON\u003C/code\u003E.\u003C/li\u003E\u003Cli\u003ESelect the \u003Ccode\u003EFirst row has column names\u003C/code\u003E check box if you want to exclude the first row containing the labels of your data columns.\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022474\u0022 data-height=\u0022117\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/47f21c5cc5089804a577243528830e30.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Col start=\u00226\u0022\u003E\u003Cli\u003EClick on \u003Ccode\u003EImport Contacts\u003C/code\u003E to complete the import. DailyStory adds your contacts to the system and sends you a confirmation email.\u0026nbsp;\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022513\u0022 data-height=\u0022395\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/09a26eb045e36a4ccc041be00b8783f7.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch2 id=\u0022other_importing_options_and_features\u0022\u003EOther importing options and features\u003C/h2\u003E\u003Cp\u003EBelow are some additional options and configurations available when importing contacts.\u003C/p\u003E\u003Ch3 id=\u0022importing_contacts_as_inactive\u0022\u003EImporting contacts as Inactive\u003C/h3\u003E\u003Cp\u003EYou may have contacts that are inactive which you wish to prevent getting \u0022reactivated\u0022. These can include contacts that are deceased, people who have completely opted out of any communication, or other options. Furthermore, inactive contacts do not count towards license limits.\u003C/p\u003E\u003Cp\u003ETo import contacts as inactive, prepare a normal import. At the bottom under Advanced Options, toggle the option to import the records as inactive:\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022942\u0022 data-height=\u0022200\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/7263ca02a8912de374b157cec3a62962.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch3 id=\u0022importing_nontext_data_into_custom_contact_fields\u0022\u003EImporting non-text data into custom contact fields\u003C/h3\u003E\u003Cp\u003EWhen importing data from a CSV file and mapping data to custom fields, it is important to consider the data format so that the data is imported correctly.\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cb\u003EDates and time\u003C/b\u003E. Dates and times must be in the \u003Ca href=\u0022https://en.wikipedia.org/wiki/ISO_8601\u0022 target=\u0022_blank\u0022\u003EISO 8601 standard format\u003C/a\u003E. For example, the date August 7, 2020 should be imported as 2020-08-07.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ENumbers\u003C/b\u003E. DailyStory supports two types of numbers whole numbers and decimals. Decimals numbers can only be imported into custom fields of type \u0022Double\u0022.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EYes/No \u0026amp; True/False\u003C/b\u003E. Fields that support a yes/no or true/false must have data imported as either Yes/True or No/False. Note, casing does not matter.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EString array\u003C/b\u003E. String array fields enable a contact to have multiple values for a single field. To import a string array use a semi-colon separated list of words. For example, for a custom field \u0022products\u0022: Blue bikes;Red bikes;Green bikes.\u003C/li\u003E\u003C/ul\u003E\u003Ch3 id=\u0022importing_and_adding_tags_to_imported_contacts\u0022\u003EImporting and adding tags to imported contacts\u003C/h3\u003E\u003Cp\u003EIf you want to import contacts with \u003Ca href=\u0022/article/0m1pml3mj8-creating-tags\u0022\u003Etags\u003C/a\u003E add a column to your import CSV and provide a semi-colon-separated list of tags. Next, select Tags as the MAP INTO CONTACT FIELD:\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022942\u0022 data-height=\u0022182\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/655036fdc74f36e54fb25945a83d0a4f.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EThis will create any tags that do not exist and add the specified tags to the contact.\u003C/p\u003E\u003Ch3 id=\u0022importing_a_text_file_rather_than_csv\u0022\u003EImporting a text file rather than CSV\u003C/h3\u003E\u003Cp\u003EWhen using a text file, each contact information set should start with a new row, while each information should be separated by a comma with no space. Contact information that contains spaces or other symbols should be enclosed in double quotation marks. See the following example.\u003C/p\u003E\u003Cp\u003E\u003Ccode\u003E\u0022Valerie Ruel\u0022,valerieruel@demo.com,\u0022Demo Companny\u0022\u003C/code\u003E\u003C/p\u003E\u003Cp\u003E\u003Ccode\u003E\u0022Melody Webster\u0022,melodyw@demo.com,\u0022Demo Company\u0022\u003C/code\u003E\u003C/p\u003E\u003Cp\u003E\u003Ccode\u003E\u0022Lela Davis\u0022,davislela@demo.com,\u0022Demo Company\u0022\u003C/code\u003E\u003C/p\u003E\u003Cp\u003E\u003Ccode\u003E\u0022Craig Blum\u0022,cblum@demo.com,\u0022Demo Company\u0022\u003C/code\u003E\u003C/p\u003E\u003Cp\u003ECopy-paste the data into the Bulk Import tool text box. Select \u003Cb\u003ENext\u003C/b\u003E, and then proceed to step 2.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022898\u0022 data-height=\u0022517\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/6bcdf192b63c24752ec481710365eb1a.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch2 id=\u0022import_log\u0022\u003EImport Log\u003C/h2\u003E\u003Cp\u003EWhen importing contacts entries are written to the Audit Log and are also written the the Import Log. The Import Log is accessible in Account Settings logs.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022942\u0022 data-height=\u0022287\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/924bcb52-21e1-439e-8f3f-de50b391f93a.png?v=-1814794346\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EClicking on the imported file will bring up additional information. Including the ability to download the originally imported file.\u003C/p\u003E\u003Ch2 id=\u0022frequently_asked_questions\u0022\u003EFrequently Asked Questions\u003C/h2\u003E\u003Cp\u003EBelow are some frequently asked questions about importing contacts.\u003C/p\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWhy does the number imported not match the number in my segment?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EIf you import a list of 300 contacts that already exist for the purpose of creating a segment, the number of contacts in the segment may not always match the number of contacts imported. Only Active contacts are added to the segment. If a contact is marked as Deleted, Inactive, Bounced, etc. then the contact is not added to the segment.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWhat is the maximum file size for my import file?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EThe maximum file size for an import is 100MB,\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWhat happens if a contact in the import already exists?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EDailyStory will attempt to \u0022match\u0022 records on either the DailyStory Unique Id, email address, or mobile number. If a match is not found, a new record is created. If a match is found, the records are merged together and any new data in the import overrides data in the existing record.\u003C/p\u003E\u003Cp\u003EIf a contact is not found for the DailyStory Unique Id, email address ore mobile phone, a new contact will be created.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003ECan I create a segment from an import?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EYes, it\u0027s easy to build a\u0026nbsp;\u003Ca href=\u0022/article/l0k4jxv6fj-create-or-edit-a-segment\u0022\u003Estatic segment\u003C/a\u003E\u0026nbsp;using import. Simply create a CSV file with a single column containing either the DailyStory Unique Id, email address or mobile phone. Import this file and add the contacts to a segment or create a new segment.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWhat happens if I create a segment from an import and some records already exist?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EWhen creating a segment from an import file DailyStory will always first create records that it can\u0027t match (don\u0027t already exist). And then add everyone from the import to the named segment.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWhat happens when I import a list of existing contacts with additional fields?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EIf additional fields are mapped and the contact already exists, the mapped field will be updated with the new value. For example, to bulk update the country name of a set of existing contacts a CSV containing email address and country would be imported.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWill a sync service overwrite imported data?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EYes, if you are using one of DailyStory\u0027s sync integrations, such as Salesforce, the sync data is always considered the origin data and will overwrite any existing data.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E\r\n\u003Cscript type=\u0022application/ld\u002Bjson\u0022\u003E\r\n{\r\n  \u0022@context\u0022: \u0022https://schema.org\u0022,\r\n  \u0022@type\u0022: \u0022FAQPage\u0022,\r\n  \u0022mainEntity\u0022: [\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Why does the number imported not match the number in my segment?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022If you import a list of 300 contacts that already exist for the purpose of creating a segment, the number of contacts in the segment may not always match the number of contacts imported. Only Active contacts are added to the segment. If a contact is marked as Deleted, Inactive, Bounced, etc. then the contact is not added to the segment.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022What is the maximum file size for my import file?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022The maximum file size for an import is 100MB,\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022What happens if a contact in the import already exists?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022DailyStory will attempt to \\\u0022match\\\u0022 records on either the DailyStory Unique Id, email address, or mobile number. If a match is not found, a new record is created. If a match is found, the records are merged together and any new data in the import overrides data in the existing record. If a contact is not found for the DailyStory Unique Id, email address ore mobile phone, a new contact will be created.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Can I create a segment from an import?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Yes, it\u0027s easy to build a\u0026nbsp; static segment \u0026nbsp;using import. Simply create a CSV file with a single column containing either the DailyStory Unique Id, email address or mobile phone. Import this file and add the contacts to a segment or create a new segment.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022What happens if I create a segment from an import and some records already exist?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022When creating a segment from an import file DailyStory will always first create records that it can\u0027t match (don\u0027t already exist). And then add everyone from the import to the named segment.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022What happens when I import a list of existing contacts with additional fields?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022If additional fields are mapped and the contact already exists, the mapped field will be updated with the new value. For example, to bulk update the country name of a set of existing contacts a CSV containing email address and country would be imported.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Will a sync service overwrite imported data?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Yes, if you are using one of DailyStory\u0027s sync integrations, such as Salesforce, the sync data is always considered the origin data and will overwrite any existing data.\u0022\r\n    }\r\n}\r\n    ]\r\n}\r\n\u003C/script\u003E","publish_status":0,"post_type":"Article","authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d","author":{"authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d"},"featured_image_updating":false,"meta_description":"Learn how to import contacts into DailyStory via CSV, Google Sheets, API, or text files. Step-by-step guides, mapping, and troubleshooting tips included.","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":1,"total_views":1488,"date_published":"2025-06-02T19:35:00","date_updated":"2026-04-07T17:53:30.047","date_created":"2025-04-23T17:17:00.467"}}}