{"Status":true,"Message":"","Response":{"post":{"postuid":"j58mbnhlrm","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"239698c5-f7eb-4574-8cc8-c6568f08b3a0","title":"File Manager Frequently Asked Questions","slug":"article/j58mbnhlrm-file-manager-frequently-asked-questions","html":"\u003Ch3 id=\u0022what_happens_if_my_file_is_deleted\u0022\u003EWhat happens if my file is deleted?\u003C/h3\u003E\u003Cp\u003EWhen a file is deleted, File Manager moves the file to the Trash. Once placed in the Trash, the Public URL for your file will return a generic \u0022not found\u0022 message. The File Manager will permanently delete files that have been in the Trash for more than 5 days. Prior to that, you can remove a file from the Trash.\u003C/p\u003E\u003Ch3 id=\u0022what_is_the_public_url\u0022\u003EWhat is the Public URL?\u003C/h3\u003E\u003Cp\u003EThe Public URL is the URL used whenever your file is referenced. The Public URL will always return your file, even if you change your file\u0027s name, description or move it to a new folder.\u003C/p\u003E\u003Ch3 id=\u0022if_a_file_is_moved_does_it_break_the_public_url\u0022\u003EIf a file is moved, does it break the public URL?\u003C/h3\u003E\u003Cp\u003ENo. The File Manager folders exists solely to help you easily organize your assets. Once uploaded, each asset is given a unique id and a public URL. Unless the file is deleted, the file can be moved between folders and the public URL will always work.\u003C/p\u003E\u003Ch3 id=\u0022can_i_rename_a_folder\u0022\u003ECan I rename a folder?\u003C/h3\u003E\u003Cp\u003EYes. You can rename folders directly from File Manager by clicking the advanced options menu (3 dots) next to the folder OR clicking the \u0027edit\u0027 option next to the file name and selecting \u003Ccode\u003ERename\u003C/code\u003E. Renaming a folder does not affect the public URLs of the files contained within it.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022524\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/96aeb48b-d95b-42cb-90b9-ca9d784d806e.png?v=-700866693\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch3 id=\u0022can_i_upload_a_folder_with_files\u0022\u003ECan I upload a folder with files?\u003C/h3\u003E\u003Cp\u003ENo. While you can upload multiple files, you cannot drag-and-drop or select a folder and upload all the contents of a folder.\u003C/p\u003E\u003Ch3 id=\u0022is_there_a_size_limit_for_a_file_to_be_uploaded\u0022\u003EIs there a size limit for a file to be uploaded?\u003C/h3\u003E\u003Cp\u003EFiles need to be 8mb or smaller. If you need larger files, please contact us and we can assist you.\u003C/p\u003E\u003Ch3 id=\u0022are_there_any_types_of_files_i_cant_upload\u0022\u003EAre there any types of files I can\u0027t upload?\u003C/h3\u003E\u003Cp\u003ENo. While you can upload multiple files, you cannot drag-and-drop or select a folder and upload all the contents of a folder.\u003C/p\u003E\u003Ch3 id=\u0022why_doesnt_my_image_in_file_manager_upload_to_my_email_or_text_message\u0022\u003EWhy doesn\u0027t my image in file manager upload to my email or text message?\u003C/h3\u003E\u003Cp\u003ECheck the file format of the photo you are trying to use in your asset. Although many different file types can be stored in your file manager, the formats acceptablet to use in an email or text message are .jpg or .png.\u003C/p\u003E","publish_status":0,"post_type":"Article","authoruid":"74ef8477-e133-4a29-be36-bcf11ed681ac","author":{"authoruid":"74ef8477-e133-4a29-be36-bcf11ed681ac"},"featured_image_updating":false,"meta_description":"What happens if my file is deleted? When a file is deleted, File Manager moves the file to the Trash. Once placed in the Trash, the Public URL for your file will return a generic \u0026#34;not found\u0026#34; message. The File Manager will permanently delete files that have been in the Trash for more than 5 days. Prior to that, you can remove a file from the Trash. What is the Public URL? The Public URL is the URL used whenever your file is referenced. The Public URL will always return your file, even ...","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":2,"total_views":848,"date_published":"2022-04-27T11:25:00","date_updated":"2026-04-30T22:29:36.243","date_created":"2025-04-24T15:03:28.99"}}}