{"Status":true,"Message":"","Response":{"post":{"postuid":"k8s0ndsy33","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"239698c5-f7eb-4574-8cc8-c6568f08b3a0","title":"Building Exclude Segments","slug":"article/k8s0ndsy33-building-exclude-segments","html":"\u003Cp\u003EWhen running campaigns you may want to exclude some contacts from receiving messages. For scheduled messages this is easily accomplished with the exclude option used to exclude members of a segment (see #2 below):\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/0f06e24ee6973f98c191849e5f2f1d6f.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EThere are several ways these exclude segment can be built.\u003C/p\u003E\u003Ch3\u003ECreate dynamic segment for excludes\u003C/h3\u003E\u003Cp\u003EFollow the same instructions for \u003Ca href=\u0022/article/lxpvj9ex98-create-a-dynamic-segment-from-search\u0022\u003Ebuilding a dynamic segment\u003C/a\u003E, but specify search criteria for people who should be excluded from your messaging.\u003C/p\u003E\u003Cp\u003EFor example, to exclude contacts based on their domain simply specify a comma separate list of the domains to exclude. In the example below a dynamic segment is built to exclude 26,185 people who have an email address of gmail.com, hotmail.com or outlook.com:\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/b048b0ef4f85ffd0fa2227f6ccdf9f8b.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch3\u003EBuild an import file for excludes\u003C/h3\u003E\u003Cp\u003EAnother common way to build an exclude file is to create a CSV file with a list of the email addresses to exclude and \u003Ca href=\u0022/article/j4l023kihx-import-contacts\u0022\u003Eimport that as a new segment\u003C/a\u003E.\u003C/p\u003E\u003Ch3\u003EOther tips for creating exclusion lists\u003C/h3\u003E\u003Cp\u003E\u003Ca href=\u0022/article/0m1pml3mj8-creating-tags\u0022\u003ETagging contact records\u003C/a\u003E is a great way to help organize contacts into related groups such as \u0022Customers\u0022. Then, if you want to exclude all customers it\u0027s really easy to create a new dynamic segment of customers and use that as the exclude segment.\u003C/p\u003E","publish_status":0,"post_type":"Article","author":{},"featured_image_updating":false,"meta_description":"When running campaigns you may want to exclude some contacts from receiving messages. For scheduled messages this is easily accomplished with the exclude option used to exclude members of a segment (see #2 below): There are several ways these exclude segment can be built. Create dynamic segment for excludes Follow the same instructions for building a dynamic segment , but specify search criteria for people who should be excluded from your messaging. For example, to exclude contacts based on  ...","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":4,"total_views":622,"date_published":"2023-10-16T18:41:45","date_updated":"2025-05-16T19:12:32.17","date_created":"2025-04-23T17:17:07.643"}}}