{"Status":true,"Message":"","Response":{"post":{"postuid":"mpl7zsbbvm","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"239698c5-f7eb-4574-8cc8-c6568f08b3a0","title":"BigCommerce Integration","slug":"article/mpl7zsbbvm-integrations-big-commerce","html":"\u003Cp\u003EBigCommerce is a e-commerce platform offering software-as-a-service (SaaS) services for building and hosting online stores. By integrating BigCommerce with DailyStory, you can leverage the DailyStory marketing automation platform to seamlessly send emails, text messages, push notifications and more.\u003C/p\u003E\u003Ch3 id=\u0022how_to_integrate_bigcommerce_and_dailystory\u0022\u003EHow to integrate BigCommerce and DailyStory\u003C/h3\u003E\u003Ch4 id=\u0022create_a_bigcommerce_api_account\u0022\u003ECreate a BigCommerce API account\u003C/h4\u003E\u003Cp\u003EIn BigCommerce, go to \u003Ccode\u003ESettings \u0026gt; API \u0026gt; Store-level API accounts\u003C/code\u003E and create an account. See the \u003Ca href=\u0022https://support.bigcommerce.com/s/article/Store-API-Accounts\u0022 target=\u0022_blank\u0022\u003EBigCommerce documentation\u003C/a\u003E for the current steps. Give the account read access to \u003Cb\u003ECustomers\u003C/b\u003E, \u003Cb\u003EOrders\u003C/b\u003E and \u003Cb\u003EProducts\u003C/b\u003E.\u003C/p\u003E\u003Cp\u003EBigCommerce shows the \u003Cb\u003EClient ID\u003C/b\u003E, \u003Cb\u003EClient Secret\u003C/b\u003E, \u003Cb\u003EAccess Token\u003C/b\u003E and \u003Cb\u003EAPI Path\u003C/b\u003E once, when the account is created. Save them before closing the dialog.\u003C/p\u003E\u003Ch4 id=\u0022enable_integration_in_dailystory\u0022\u003EEnable integration in DailyStory\u003C/h4\u003E\u003Col\u003E\u003Cli\u003ENavigate to your \u003Ccode\u003EUser Account Settings \u0026gt; Integrations\u003C/code\u003E.\u003C/li\u003E\u003Cli\u003EScroll down to find \u003Cb\u003EBigCommerce\u003C/b\u003E, click on the gear icon, and select \u003Ccode\u003EConfigure\u003C/code\u003E.\u003C/li\u003E\u003Cli\u003EEnter the \u003Cb\u003EAPI URL\u003C/b\u003E, \u003Cb\u003EAccess Token\u003C/b\u003E, \u003Cb\u003EClient ID\u003C/b\u003E and \u003Cb\u003EClient Secret\u003C/b\u003E from Step 1, and click the \u003Ccode\u003ESave\u003C/code\u003E button.\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022834\u0022 data-height=\u0022681\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/049b225fe0f333c0eac572205dbcd9aa.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ccite class=\u0022info\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EAbout the API URL\u003C/span\u003E\u003Cp\u003EThe API URL is the API Path shown by BigCommerce when the API account is created. It looks like \u003Ccode\u003Ehttps://api.bigcommerce.com/stores/[store hash]/\u003C/code\u003E.\u003C/p\u003E\u003C/cite\u003E\u003Ch5 id=\u0022congratulations_bigcommerce_integration_is_now_successfully_configured_data_will_begin_importing_into_dailystory_from_bigcommerce\u0022\u003ECongratulations. BigCommerce integration is now successfully configured! Data will begin importing into DailyStory from BigCommerce.\u003C/h5\u003E\u003Ch3 id=\u0022bigcommerce_sync\u0022\u003EBigCommerce Sync\u003C/h3\u003E\u003Cp\u003EOnce BigCommerce integration is enabled, DailyStory:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Ci\u003E\u003Cb\u003EAutomatically syncs customer data from\u003C/b\u003E\u003C/i\u003E \u003Ci\u003E\u003Cb\u003EBigCommerce:\u003C/b\u003E\u003C/i\u003E DailyStory automatically begins syncing your customer data from BigCommerce into DailyStory. This includes standard customer details, such as first and last name, email address and more. But it also includes BigCommerce-specific data, such as order status, last order date and more.\u003C/li\u003E\u003Cli\u003E\u003Ci\u003E\u003Cb\u003EEnables\u003C/b\u003E\u003C/i\u003E \u003Ci\u003E\u003Cb\u003EBigCommerce-\u003C/b\u003E\u003C/i\u003E\u003Ci\u003E\u003Cb\u003Especific customer segments:\u003C/b\u003E\u003C/i\u003E Build customer\u0026nbsp;\u003Ca href=\u0022https://docs.dailystory.com/article/v1v5lti4gf-segments\u0022\u003Esegments\u003C/a\u003E\u0026nbsp;based on data from BigCommerce. These segments will automatically stay up-to-date as data in BigCommerce changes.\u003C/li\u003E\u003Cli\u003E\u003Ci\u003E\u003Cb\u003EEnables\u003C/b\u003E\u003C/i\u003E \u003Ci\u003E\u003Cb\u003EBigCommerce-\u003C/b\u003E\u003C/i\u003E\u003Ci\u003E\u003Cb\u003Especific automations:\u003C/b\u003E\u003C/i\u003E\u0026nbsp;\u003Ca href=\u0022https://docs.dailystory.com/article/xrhcd8830x-daily-story-autopilot-guide\u0022\u003EAutomations\u003C/a\u003E, such as abandoned cart, new customer welcome, customer retention, customer recognition and more, are easily enabled.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EThe sync runs on a schedule and picks up customers and orders that have changed since the previous run.\u003C/p\u003E\u003Ch3 id=\u0022fields_synced_from_bigcommerce\u0022\u003EFields synced from BigCommerce\u003C/h3\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003EBigCommerce sync is one-directional. Data from BigCommerce will always be considered the \u0022source of truth.\u0022\u003C/p\u003E\u003C/cite\u003E\u003Ch4 id=\u0022standard_fields\u0022\u003EStandard fields\u003C/h4\u003E\u003Cp\u003EDailyStory will sync the following standard fields from BigCommerce:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003Efirst name\u003C/li\u003E\u003Cli\u003Elast name\u003C/li\u003E\u003Cli\u003Eemail address\u003C/li\u003E\u003Cli\u003Emobile phone\u003C/li\u003E\u003Cli\u003Eaddress\u003C/li\u003E\u003Cli\u003Ecity\u003C/li\u003E\u003Cli\u003Estate/region\u003C/li\u003E\u003Cli\u003Ezip/postal code\u003C/li\u003E\u003Cli\u003Ecountry\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EAddress details come from the customer\u0027s residential address in BigCommerce.\u003C/p\u003E\u003Ch4 id=\u0022complete_field_reference\u0022\u003EComplete field reference\u003C/h4\u003E\u003Cp\u003EEvery field the BigCommerce integration creates on a contact record, in addition to the standard fields listed above. These appear in the BigCommerce group on the contact profile and can be used in \u003Ca href=\u0022https://docs.dailystory.com/article/v1v5lti4gf-segments\u0022\u003Esegments\u003C/a\u003E.\u003C/p\u003E\u003Ctable border=\u00221\u0022 style=\u0022border-collapse: collapse; width: 100%;\u0022\u003E\u003Cthead\u003E\u003Ctr\u003E\u003Cth\u003EField\u003C/th\u003E\u003Cth\u003EWhat it holds\u003C/th\u003E\u003C/tr\u003E\u003C/thead\u003E\u003Ctr\u003E\u003Ctd\u003EId\u003C/td\u003E\u003Ctd\u003EThe BigCommerce customer id\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EOrder Status\u003C/td\u003E\u003Ctd\u003EThe status of the most recent order\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EDate Last Order\u003C/td\u003E\u003Ctd\u003EWhen the most recent order shipped\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ELast Order Value\u003C/td\u003E\u003Ctd\u003EThe total of the most recent order, including tax\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EPurchased Products\u003C/td\u003E\u003Ctd\u003EThe products this customer has bought\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ETotal Orders\u003C/td\u003E\u003Ctd\u003EHow many completed and shipped orders this customer has placed\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ETotal Sales\u003C/td\u003E\u003Ctd\u003ELifetime spend across those orders\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EFirst order date\u003C/td\u003E\u003Ctd\u003EWhen this customer first ordered\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ELast order date\u003C/td\u003E\u003Ctd\u003EWhen this customer most recently ordered\u003C/td\u003E\u003C/tr\u003E\u003C/table\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003EIf you need additional fields imported from BigCommerce that are not listed here, please \u003Ca href=\u0022mailto:support@dailystory.com\u0022 target=\u0022_blank\u0022\u003Econtact us\u003C/a\u003E for assistance.\u003C/p\u003E\u003C/cite\u003E\u003Ch3 id=\u0022order_status_and_automations\u0022\u003EOrder status and automations\u003C/h3\u003E\u003Cp\u003EDailyStory tracks the status of every BigCommerce order. When an order moves from one status to another, the change starts the matching \u003Ca href=\u0022/article/pffq9y943p-autopilot-triggers\u0022\u003Eautomation trigger\u003C/a\u003E.\u003C/p\u003E\u003Ctable border=\u00221\u0022 style=\u0022border-collapse: collapse; width: 100%;\u0022\u003E\u003Cthead\u003E\u003Ctr\u003E\u003Cth\u003EBigCommerce order status\u003C/th\u003E\u003Cth\u003EAutomation trigger\u003C/th\u003E\u003C/tr\u003E\u003C/thead\u003E\u003Ctr\u003E\u003Ctd\u003E\u003Ccode\u003EPending\u003C/code\u003E\u003C/td\u003E\u003Ctd\u003EWhen cart abandoned\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003E\u003Ccode\u003EDeclined\u003C/code\u003E\u003C/td\u003E\u003Ctd\u003EWhen payment is declined\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003E\u003Ccode\u003ECompleted\u003C/code\u003E\u003C/td\u003E\u003Ctd\u003EWhen cart ordered\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003E\u003Ccode\u003EShipped\u003C/code\u003E\u003C/td\u003E\u003Ctd\u003EWhen order fulfilled\u003C/td\u003E\u003C/tr\u003E\u003C/table\u003E\u003Cp\u003ETo build an automation on one of these triggers, see the \u003Ca href=\u0022/article/q0pgudbzsg-abandoned-cart-campaign\u0022\u003EAbandoned Cart Campaign\u003C/a\u003E guide.\u003C/p\u003E\u003Cp\u003EBigCommerce uses a fixed set of order statuses. The full list \u2014 \u003Ccode\u003EIncomplete\u003C/code\u003E, \u003Ccode\u003EPending\u003C/code\u003E, \u003Ccode\u003EShipped\u003C/code\u003E, \u003Ccode\u003EPartially Shipped\u003C/code\u003E, \u003Ccode\u003ERefunded\u003C/code\u003E, \u003Ccode\u003ECancelled\u003C/code\u003E, \u003Ccode\u003EDeclined\u003C/code\u003E, \u003Ccode\u003EAwaiting Payment\u003C/code\u003E, \u003Ccode\u003EAwaiting Pickup\u003C/code\u003E, \u003Ccode\u003EAwaiting Shipment\u003C/code\u003E, \u003Ccode\u003ECompleted\u003C/code\u003E, \u003Ccode\u003EAwaiting Fulfillment\u003C/code\u003E, \u003Ccode\u003EManual Verification Required\u003C/code\u003E, \u003Ccode\u003EDisputed\u003C/code\u003E and \u003Ccode\u003EPartially Refunded\u003C/code\u003E \u2014 is synced to the \u003Cb\u003EOrder Status\u003C/b\u003E field, so a segment can be built on any of them. The triggers above fire for the four statuses shown.\u003C/p\u003E\u003Ch3 id=\u0022sales_and_revenue\u0022\u003ESales and revenue\u003C/h3\u003E\u003Cp\u003EWhen an order reaches \u003Ccode\u003ECompleted\u003C/code\u003E or \u003Ccode\u003EShipped\u003C/code\u003E, DailyStory records a sale for each item in that order against the customer\u0027s contact record, and updates \u003Cb\u003ETotal Orders\u003C/b\u003E and \u003Cb\u003ETotal Sales\u003C/b\u003E.\u003C/p\u003E","publish_status":0,"post_type":"Article","authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d","author":{"authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d"},"featured_image_url":"https://cdn-us-1.azureedge.net/content-pages/images/integrations/icons/bigcommerce_on.png?v=2","featured_image_updating":false,"meta_description":"BigCommerce is a e-commerce platform offering software-as-a-service (SaaS) services for building and hosting online stores. By integrating BigCommerce with DailyStory, you can leverage the DailyStory marketing automation platform to seamlessly send emails, text messages, push notifications and more. How to integrate BigCommerce and DailyStory BigCommerce integration with DailyStory requires several steps. BigCommerce API URL \u0026 keys Please see the BigCommerce documentation to generate the API ...","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":0,"total_views":1474,"date_published":"2023-08-14T16:51:00","date_updated":"2026-10-17T19:23:16.4","date_created":"2025-04-24T15:03:03.493"}}}