{"Status":true,"Message":"","Response":{"post":{"postuid":"na8xjb6ixx","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"239698c5-f7eb-4574-8cc8-c6568f08b3a0","title":"Text Message Conversations","slug":"article/na8xjb6ixx-text-message-conversation","html":"\u003Cp\u003EText Message Conversations is a powerful tool to help you manage multiple conversation with contacts in a single view. The Text Message Conversation user experience updates as new messages arrive and plays a \u0022ding\u0022 sound to indicate a new message.\u003C/p\u003E\u003Cp\u003ESome customers choose to leave the Text Message Conversation open on their store computer. Staff can routinely listen for or check for new conversations from customers.\u003C/p\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003ETo use conversation view, the recipient must have a mobile number.\u003C/p\u003E\u003C/cite\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u00221033\u0022 data-height=\u0022423\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/b1242bd7ec1125a29b2d26ca664694c0.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EThis opens the Text Message Conversations:\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u00221033\u0022 data-height=\u0022670\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/191a1f756a3023fbdf70ac0f918e8740.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch3 id=\u0022reply_to_contact_or_start_a_new_message\u0022\u003EReply to contact or start a new message\u003C/h3\u003E\u003Cp\u003EOn the left-hand side you will find a list of recent conversations ordered from newest to oldest. Using the search tools you can search for any contact with a mobile number. Selecting a contact pulls up their recent conversations in the right-hand side.\u003C/p\u003E\u003Cp\u003EMessages in dark blue are message sent from DailyStory. Messages in light blue are messages received by DailyStory.\u003C/p\u003E\u003Ch3 id=\u0022sending_a_message_to_a_contact\u0022\u003ESending a message to a contact\u003C/h3\u003E\u003Cp\u003ETo send a message to a recipeient or reply to a message, just type your reply in the text area below the threaded messages:\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u00221033\u0022 data-height=\u0022171\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/350aaf9c4d419d3532fd927b4b6b85ac.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EYou can reply with text, with an attachment (such as an image or video) or both.\u003C/p\u003E\u003Ch3 id=\u0022viewing_conversations_that_are_read_and_unread\u0022\u003EViewing Conversations that are Read and Unread\u003C/h3\u003E\u003Cp\u003EUnread conversations are marked with a green dot next to them in the conversation list. Once you open a conversation, the green dot disappears, indicating it\u0027s been read. This makes it easy to scan the list and quickly spot which contacts are waiting on a response.\u003C/p\u003E\u003Cp\u003E1. Messages that are currently Unread (look for the green dot)\u003C/p\u003E\u003Cp\u003E2. Messages that are Read (no green dot)\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022886\u0022 data-height=\u0022364\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/a761d82c-2c7e-44f4-be24-63ae936ae95d.png?v=236664753\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch3 id=\u0022assign_a_user_to_a_conversation\u0022\u003EAssign a User to a Conversation\u003C/h3\u003E\u003Cp\u003EYou can assign a specific team member to handle a conversation. Right-click on a conversation in the list to open the context menu, then select the user you\u0027d like to assign. This is useful for routing conversations to the right person on your team and keeping ownership clear when multiple staff members are monitoring Conversations.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022992\u0022 data-height=\u0022226\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/d1e9c791-df95-4f8a-a44d-5c596feef963.png?v=50420555\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u00221033\u0022 data-height=\u0022792\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/6757233e-23d0-42c9-ada1-f09a65cee4ef.png?v=493221642\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EYou can also track Assigned Conversations on the left hand side.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u00221033\u0022 data-height=\u0022710\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/1191dec9-daf1-4e13-b910-a3bcd2842c6d.png?v=-683637884\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E","publish_status":0,"post_type":"Article","authoruid":"74ef8477-e133-4a29-be36-bcf11ed681ac","author":{"authoruid":"74ef8477-e133-4a29-be36-bcf11ed681ac"},"featured_image_updating":false,"meta_description":"Not only can you send text messages from DailyStory, you can receive them too. When someone replies to your text message several things happen: You can receive an email notification that a text messa\u2026","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":5,"total_views":1243,"date_published":"2024-08-06T09:06:00","date_updated":"2026-07-13T23:47:10.297","date_created":"2025-04-24T15:02:52.61"}}}