{"Status":true,"Message":"","Response":{"post":{"postuid":"ombwzqd1h4","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"239698c5-f7eb-4574-8cc8-c6568f08b3a0","title":"Canceling your DailyStory Service","slug":"article/ombwzqd1h4-ending-your-service","html":"\u003Cp\u003EWe never want to see a customer leave, but we know there are circumstances where you need to cancel your account.\u003C/p\u003E\u003Cp\u003EWe recommend reading this article in its entirety prior to canceling your account.\u003C/p\u003E\u003Ccite class=\u0022warning\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EWarning\u003C/span\u003E\u003Cp\u003E\u003Ca href=\u0022/article/omlopd8u8w-exporting-contacts\u0022\u003EExport\u003C/a\u003E all of your data before your account termination date. You will lose access to your account on the last day before your next billing cycle. Please see \u0022Understanding your Service Termination date\u0022 below.\u003C/p\u003E\u003C/cite\u003E\u003Cp\u003EWe will also assist you with any transition should you need additional help.\u003C/p\u003E\u003Ch2 id=\u0022to_cancel_your_service\u0022\u003ETo cancel your service\u003C/h2\u003E\u003Col\u003E\u003Cli\u003ENavigate to \u003Ccode\u003EAccount Settings \u0026gt; Support\u003C/code\u003E and click on the \u003Ccode\u003EMy Account\u003C/code\u003E tab. Click on the \u003Ccode\u003ECancel Service \u003C/code\u003Ebutton.\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022800\u0022 data-height=\u002291\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/e415b08dd1177c28884c2f3dcd001236.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Col start=\u00222\u0022\u003E\u003Cli\u003EThis will open a popup to confirm your intent to cancel your service.\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022624\u0022 data-height=\u0022393\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/bfdc9390f59bfdda57c3742a8ea1bed0.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Col start=\u00223\u0022\u003E\u003Cli\u003ETo cancel, click \u003Ccode\u003EYes, cancel my account\u003C/code\u003E\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003EYou will be redirected to another page confirming your cancellation that shows your service termination date. You will also receive an email confirming your cancellation. This email will also contain your service termination date.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u00221046\u0022 data-height=\u0022871\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/3e209c133a751c52d1886b36c4727c92.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch2 id=\u0022understanding_your_service_termination_date\u0022\u003EUnderstanding your Service Termination date\u003C/h2\u003E\u003Cp\u003EYour service termination date corresponds to the last day of your current billing period.\u003C/p\u003E\u003Cp\u003EYou will still have full access to your account until your current billing period ends. For example, if you cancel on March 13th and your most recent billing period is February 25th - March 25th you will retain full access until March 25th.\u003C/p\u003E\u003Ch2 id=\u0022data_retention\u0022\u003EData retention\u003C/h2\u003E\u003Cp\u003EFinally, your data is your data! We will not keep it from you, use it or sell it, and it will be permanently deleted from our system in 60 days. We keep it in case it\u0027s needed for legal reasons or you decide to come back to the platform.\u003C/p\u003E\u003Cp\u003EFor more detail, please read our \u003Ca href=\u0022https://www.dailystory.com/terms-of-service/\u0022 target=\u0022_blank\u0022\u003Eterms of service\u003C/a\u003E agreed to at account signup.\u003C/p\u003E\u003Ch3 id=\u0022frequently_asked_questions\u0022\u003EFrequently Asked Questions\u003C/h3\u003E\u003Cp\u003EBelow are some frequently asked questions about service termination.\u003C/p\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWill I still be able to send out email and SMS campaigns after I cancel?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EYes, you have full access to the platform\u2014including the ability to send email and SMS campaigns\u2014until the end of your current billing period. Once you cancel you\u0027ll see a notification at the top of the browser that shows how many days you have left.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EI canceled by accident, can I restore my service?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EYes, navigate to\u0026nbsp;\u003Ccode\u003EAccount Settings \u0026gt; Support\u003C/code\u003E\u0026nbsp;and click \u0022Restore Service\u0022. Your service can only be restored if you restore it prior to your service cancellation date.\u0026nbsp;\u0026nbsp;\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWill I be billed again after canceling?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EYou will not be billed a subscription fee again after cancelling, but you may incur charges if you continue to send text messages, purchase text message credits, or purchase managed services.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003ECan I pause my account instead of canceling it?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003ENo, we do not offer a standard account pausing option. If you need have circumstances that need us to consider pausing your billing and holding on to your data, please\u0026nbsp;\u003Ca href=\u0022mailto:support@dailystory.com\u0022\u003Econtact support\u003C/a\u003E.\u0026nbsp;\u0026nbsp;\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EIs there a notice period for cancellation?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EIf you have an enterprise agreement with DailyStory you may have a notice period for cancellation of service. Otherwise, there is not a notice period required. When you cancel your account you will continue to have access to your account until the last day of your billing period.\u003C/p\u003E\u003Cp\u003EFor example, if you cancel on March 13th and your most recent billing period is February 25th - March 25th you will retain full access until March 24th\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EIs it possible to extend my cancellation period?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003ENo, we recommend canceling your account only after you have reviewed your billing period and are confident that it is time to terminate your service.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWhat happens to my data?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EBefore your service terminates, you continue to have full access to the entire system. Once you lose access to the service you will no longer be able to access your data. We recommend you\u0026nbsp;\u003Ca href=\u0022/article/omlopd8u8w-exporting-contacts\u0022\u003Eexport\u003C/a\u003E\u0026nbsp;your data before or shortly after your cancellation.\u0026nbsp;\u0026nbsp;\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EDo you offer refunds?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003ENo, we do not offer any refunds for any unused service. Please see the\u0026nbsp;\u003Ca href=\u0022https://www.dailystory.com/terms-of-service/\u0022\u003Eterms of service for more information\u003C/a\u003E.\u0026nbsp;\u0026nbsp;\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Cp\u003E\u003C/p\u003E\r\n\u003Cscript type=\u0022application/ld\u002Bjson\u0022\u003E\r\n{\r\n  \u0022@context\u0022: \u0022https://schema.org\u0022,\r\n  \u0022@type\u0022: \u0022FAQPage\u0022,\r\n  \u0022mainEntity\u0022: [\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Will I still be able to send out email and SMS campaigns after I cancel?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Yes, you have full access to the platform\u2014including the ability to send email and SMS campaigns\u2014until the end of your current billing period. Once you cancel you\u0027ll see a notification at the top of the browser that shows how many days you have left.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022I canceled by accident, can I restore my service?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Yes, navigate to\u0026nbsp; Account Settings \u0026gt; Support \u0026nbsp;and click \\\u0022Restore Service\\\u0022. Your service can only be restored if you restore it prior to your service cancellation date.\u0026nbsp;\u0026nbsp;\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Will I be billed again after canceling?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022You will not be billed a subscription fee again after cancelling, but you may incur charges if you continue to send text messages, purchase text message credits, or purchase managed services.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Can I pause my account instead of canceling it?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022No, we do not offer a standard account pausing option. If you need have circumstances that need us to consider pausing your billing and holding on to your data, please\u0026nbsp; contact support .\u0026nbsp;\u0026nbsp;\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Is there a notice period for cancellation?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022If you have an enterprise agreement with DailyStory you may have a notice period for cancellation of service. Otherwise, there is not a notice period required. When you cancel your account you will continue to have access to your account until the last day of your billing period. For example, if you cancel on March 13th and your most recent billing period is February 25th - March 25th you will retain full access until March 24th\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Is it possible to extend my cancellation period?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022No, we recommend canceling your account only after you have reviewed your billing period and are confident that it is time to terminate your service.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022What happens to my data?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Before your service terminates, you continue to have full access to the entire system. Once you lose access to the service you will no longer be able to access your data. We recommend you\u0026nbsp; export \u0026nbsp;your data before or shortly after your cancellation.\u0026nbsp;\u0026nbsp;\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Do you offer refunds?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022No, we do not offer any refunds for any unused service. Please see the\u0026nbsp; terms of service for more information .\u0026nbsp;\u0026nbsp;\u0022\r\n    }\r\n}\r\n    ]\r\n}\r\n\u003C/script\u003E","publish_status":0,"post_type":"Article","authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d","author":{"authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d","name":"Rob Howard"},"featured_image_updating":false,"meta_description":"Learn how to cancel your account, export your data, and understand service termination. Get answers to common questions about account cancellation.","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":8,"total_views":1004,"date_published":"2025-06-06T21:50:09.74","date_updated":"2026-03-24T02:40:40.89","date_created":"2025-04-23T17:16:48.737"}}}