{"Status":true,"Message":"","Response":{"post":{"postuid":"qofcvyk80i","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"239698c5-f7eb-4574-8cc8-c6568f08b3a0","title":"Making Contacts Inactive","slug":"article/qofcvyk80i-making-contacts-inactive","html":"\u003Cp\u003EThere are multiple ways to make a contact inactive.\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EChanging a contact\u0027s status from inside their contact record.\u003C/li\u003E\u003Cli\u003EChanging multiple contact\u0027s status from a search list using Bulk Edit.\u003C/li\u003E\u003C/ul\u003E\u003Ccite class=\u0022warning\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EWarning\u003C/span\u003E\u003Cp\u003EInactive contacts do not count against your subscription limits, but will take 60 days past the last contact via DailyStory to reflect the change and license numbers.\u003C/p\u003E\u003C/cite\u003E\u003Ch3 id=\u0022making_a_contact_inactive_from_inside_a_contacts_record\u0022\u003EMaking a contact inactive from inside a contact\u0027s record\u003C/h3\u003E\u003Col\u003E\u003Cli\u003EOpen the contact\u0027s record by selecting the contact\u0027s name on the \u003Cb\u003EContacts page\u003C/b\u003E or from a search results list.\u003C/li\u003E\u003Cli\u003ENavigate to the \u003Cb\u003EContact Insights\u003C/b\u003E section and select \u003Ccode\u003EInactive\u003C/code\u003E from the \u003Cb\u003EStatus drop-down\u003C/b\u003E list of options. The system displays a message at the bottom right of the page that the status of the contact was successfully updated.\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022378\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/47bd8d00-91ba-4a31-b2ca-38e34252ef15.png?v=1739349636\u0022 style=\u0022max-width: 10;max-height: 16;\u0022 alt=\u0022\u0022/\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003EIf you have sent to or attempted to send to a contact in the past 60 days, they will be marked as Inactive, but will not be counted as inactive until the 60 days since contact has expired.\u003C/p\u003E\u003C/cite\u003E\u003Ch4 id=\u0022changing_a_contacts_status_to_inactive_using_bulk_edit\u0022\u003EChanging a contact\u0027s status to inactive using Bulk Edit\u003C/h4\u003E\u003Col\u003E\u003Cli\u003ECreate a segment based off the criteria you\u0027re looking for, or utilize an existing segment\u003C/li\u003E\u003Cli\u003EGo to \u003Cb\u003EAll Contacts\u003C/b\u003E\u0026gt;\u003Cb\u003EFilter By Campaign Results\u003C/b\u003E and look for \u003Ci\u003EIn Segments\u003C/i\u003E\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022475\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/2d85e69e-4296-4d58-9bb9-a9a166edbbda.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003E\u003C/p\u003E\u003Col\u003E\u003Cli\u003EGo to \u003Ccode\u003ESearch \u003C/code\u003Eand look for \u003Cb\u003EBulk Edit Button.\u003C/b\u003E\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022450\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/c5d2ca3b-84c9-498a-bf0f-3cae60b811a7.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E2. Select the check box to the left of one or multiple contacts and click \u003Ccode\u003ESTATUS.\u003C/code\u003E\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022468\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/5471bfbb-1b31-464a-a1cb-82ac2de9770c.png?v=603213336\u0022 style=\u0022max-width: 10;max-height: 16;\u0022 alt=\u0022\u0022/\u003E\u003Col start=\u00224\u0022\u003E\u003Cli\u003EFrom the next popup window, click on the down arrow to select the status for the bulk edit and select \u003Ccode\u003EInactive\u003C/code\u003E.\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022585\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/d0da210b-8cd3-4d73-bce1-0df37f6f8513.png?v=899105499\u0022 style=\u0022max-width: 10;max-height: 16;\u0022 alt=\u0022\u0022/\u003E\u003Ch3 id=\u0022frequently_asked_questions\u0022\u003EFrequently Asked Questions\u003C/h3\u003E\u003Ch5 id=\u0022what_is_the_difference_between_a_deleted_contact_and_an_inactive_contact\u0022\u003EWhat is the difference between a Deleted contact and an Inactive Contact?\u003C/h5\u003E\u003Cp\u003EA \u003Ci\u003EDeleted\u003C/i\u003E contact will be removed from the system completely. An \u003Ci\u003EInactive\u003C/i\u003E contact will remain in the system but not be available for marketing. We strongly encourage you to make contacts inactive vs. deleting them. You can later decide to move an Inactive contact back to Active status.\u003C/p\u003E\u003Ch5 id=\u0022how_do_i_see_my_inactive_contacts\u0022\u003EHow do I see my inactive contacts?\u003C/h5\u003E\u003Cp\u003ENavigate to \u003Ccode\u003EContacts \u0026gt; Search Contacts\u003C/code\u003E and scroll to Status.\u0026nbsp;\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022168\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/0bdf9a41-bf22-4813-aecd-6c1374ca2afe.png?v=1825206204\u0022 style=\u0022max-width: 10;max-height: 16;\u0022 alt=\u0022\u0022/\u003E\u003Ch5 id=\u0022can_i_restore_inactive_contacts_to_active_status\u0022\u003ECan I restore inactive contacts to active status?\u003C/h5\u003E\u003Cp\u003EIf you want to restore an inactive contact, follow the same steps above for individual or bulk editing to change their status.\u003C/p\u003E\u003Ch5 id=\u0022is_there_a_limit_to_how_many_contacts_i_can_bulk_delete\u0022\u003EIs there a limit to how many contacts I can bulk delete?\u003C/h5\u003E\u003Cp\u003EThere is not a limit to how many contacts you can bulk edit at a time.\u003C/p\u003E\u003Ch5 id=\u0022how_long_will_long_does_it_take_for_my_subscription_to_reflect_my_inactive_contacts\u0022\u003EHow long will long does it take for my subscription to reflect my inactive contacts?\u003C/h5\u003E\u003Cp\u003EIt takes 60 days from the day they were last \u0027contacted\u0027 via DailyStory for them to be reflected in your billing.\u003C/p\u003E\u003Ch5 id=\u0022how_long_will_it_take_for_my_usage_page_to_reflect_my_new_active_vs_inactive_contacts\u0022\u003EHow long will it take for my Usage Page to reflect my new Active vs Inactive contacts.\u003C/h5\u003E\u003Cp\u003E~10 min per 1,000 to start reflecting in the system. It\u2019s a low-priority update as to not compete with other operations.\u003C/p\u003E","publish_status":0,"post_type":"Article","featured_image_updating":false,"meta_description":"Learn how to make contacts inactive individually or in bulk, the effects on your subscription, and answers to common questions about inactive contacts.","display_toc":false,"has_workingcopy":false,"allow_indexing":true,"sort_order":8,"total_views":818,"date_published":"2025-06-16T23:00:22.307","date_updated":"2025-12-18T19:55:36.297","date_created":"2025-04-23T17:17:03.877"}}}