{"Status":true,"Message":"","Response":{"post":{"postuid":"tcoajwlugl","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"239698c5-f7eb-4574-8cc8-c6568f08b3a0","title":"FAQs: Contacts","slug":"article/tcoajwlugl-faq-contacts","html":"\u003Ciframe src=\u0022https://player.vimeo.com/video/853380104\u0022 width=\u0022640\u0022 height=\u0022360\u0022 frameborder=\u00220\u0022 allowfullscreen=\u0022\u0022\u003E\u003C/iframe\u003E\u003Cp\u003EThe following are frequently asked questions about the DailyStory contacts feature.\u003C/p\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003EReview our How To video, or keep scrolling for step-by-step instructions:\u003C/p\u003E\u003C/cite\u003E\u003Ch4\u003EHow do I find a list of my Bounced contacts?\u003C/h4\u003E\u003Cp\u003EEmails can\u0026nbsp;soft bounce\u0026nbsp;or hard bounce. The system will retry to soft bounce your email up to five times within a 24-hour period. Pass the mentioned limits, the system changes the email\u0027s status to hard bounce. Hard bounces fail permanently and as a result, the system automatically updates the contact\u0027s status to \u003Cb\u003EBounced\u003C/b\u003E in the contact\u0027s record.\u003C/p\u003E\u003Cp\u003ETo generate a list of your Bounced contacts, perform a contacts search and use the Status: Bounced as a filter. This search will return a list of contacts that the system tagged as Bounced.\u003C/p\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003EYou can export this to manage those bounced addresses, but you will not be able to save it as a dynamic segment as bounced contacts are eliminated from dynamic segments by default.\u003C/p\u003E\u003C/cite\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/01967c09d8ad0f3f3b7f4112102a72ba.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch4\u003ECan I bulk edit a list of contacts?\u003C/h4\u003E\u003Cp\u003EYes, you can bulk edit lists of contacts. From the contacts list, click on the \u003Ccode\u003EBULK EDIT\u003C/code\u003E button, then individually select or select \u003Ccode\u003EALL\u003C/code\u003E contacts to bulk edit and then choose one of the bulk edit options. You can add them to a segment, add to a campaign, add tags, change their status (like bounced or active), merge or delete.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/87c94805b9c646470d445ad5892d8afe.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch4\u003EHow do I find a list of contacts that have unsubscribed?\u003C/h4\u003E\u003Cp\u003EIf a contact unsusbscribes from your emails, the contact\u0027s status will automatically be updated to \u003Cb\u003EUnsubscribed\u003C/b\u003E. To generate a report of your unsubscribed contacts, select \u003Ccode\u003EReports \u0026gt; Emails\u003C/code\u003E from the Reports drop-down menu on the navigation bar.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/d8859611c5926e3498c0e7bf779cbd4c.gif\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ch4\u003EDoes the system allow duplicates?\u003C/h4\u003E\u003Cp\u003EWe try to match up duplicates into one record, but it is 100% valid that duplicates can exist in our system.\u003C/p\u003E\u003Cp\u003EWhen a new lead gets added to your DailyStory instance, we check to see if it\u0027s a possible duplicate. We do this by looking at several things:\u003C/p\u003E\u003Col\u003E\u003Cli\u003Eunique identifier\u003C/li\u003E\u003Cli\u003Eemail address\u003C/li\u003E\u003Cli\u003Emobile number\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003EIt\u0027s possible that contacts already in your system can fill out multiple forms or pop-ups from your website and come into the campaign and marked as a duplcate lead. For example, perhaps a couple purchases a product online and they both sign in using one of the partner\u0027s email addresses or mobile number. The same email address or number gets recorded for both with different names. We keep track of a \u0022list\u0022 to make sure that in that session the same email or mobile phone isn\u0027t sent to more than once. To merge duplicate records, however, use our \u003Ca href=\u0022/article/uj2wtp9jlf-merge-contacts\u0022\u003EMerge feature\u003C/a\u003E.\u003C/p\u003E","publish_status":0,"post_type":"Article","authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d","author":{"authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d"},"featured_image_updating":false,"display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":5,"total_views":745,"date_published":"2025-05-21T15:49:21.277","date_updated":"2025-05-21T15:49:21.287","date_created":"2025-04-23T17:16:58.31"}}}