{"Status":true,"Message":"","Response":{"post":{"postuid":"uj2wtp9jlf","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"239698c5-f7eb-4574-8cc8-c6568f08b3a0","title":"Merge duplicate contacts","slug":"article/uj2wtp9jlf-merge-contacts","html":"\u003Cp\u003EWhile DailyStory does everything possible to prevent duplicate contacts, duplicates will occur. For example, if a contact was added manually with one email address and completed a pop-up using another email address. In this case, DailyStory can\u0027t resolve that both of these contacts are the same individual.\u003C/p\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003EDailyStory attempts to merge duplicates automatically when those duplicates use the same contact\u2019s email address, mobile phone number, or DailyStory ID to determine whether or not the contact already exists in the system. When DailyStory detects that the contact already exists, the system will update the contact\u2019s information with the newly imported details.\u0026nbsp;You can Manage Duplicates by going to \u003Cb\u003EAll Contacts\u0026gt;Manage Duplicates \u003C/b\u003Eor inside of a Contact Record.\u003C/p\u003E\u003C/cite\u003E\u003Col\u003E\u003Cli\u003EYou can Manage Duplicates by going to All Contacts\u0026gt;Manage Duplicates or inside of a Contact Record:\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022524\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/1c80f642-b0b2-4728-a431-c4ec2a46d99d.png?v=1692002231\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EIf you are looking for a way to manage duplicates even more, you can now \u003Cb\u003EBulk Edit:\u003C/b\u003E\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022524\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/7c5e75f0-fcea-4f2e-acab-5893391267db.png?v=-70901215\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Col\u003E\u003Cli\u003EOnce you are ready to merge, use the merge option to merge two records together:\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022524\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/e5f009ac-62ee-4909-bcaa-de5a97aa2497.png?v=290900496\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003ENote only two records can be selected for a merge. If you have multiple duplicates you\u0027ll need to merge those records two at a time.\u003C/p\u003E\u003C/cite\u003E\u003Cp\u003EThis opens the merge screen:\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022524\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/847cca9a-1c25-43f7-886e-d05efe5fc677.png?v=-771149134\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EThe left or green column represents the record to keep (primary) after the merge and right column represents the records to delete after the merge. Use the radio buttons to select the data that should be merged into the \u0022Primary\u0022 record.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022524\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/63dc25c1-dcc2-47a3-a3b3-88e58280f06b.png?v=-521591493\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003ENext, click \u0022Merge Contacts\u0022. The merged values from the \u0022Delete\u0022 column will be added to the \u0022Keep\u0022 column and saved. You\u0027ll then be redirected to the newly merged contact:\u003C/p\u003E\u003Cp\u003EYou can also opt to Export Duplicate Data, if you would like:\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022996\u0022 data-height=\u0022524\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/1bd00eb3-43a3-4162-bc77-21e6e2b463dc.png?v=-605786085\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E","publish_status":0,"post_type":"Article","authoruid":"74ef8477-e133-4a29-be36-bcf11ed681ac","author":{"authoruid":"74ef8477-e133-4a29-be36-bcf11ed681ac"},"featured_image_updating":false,"meta_description":"While DailyStory does everything possible to prevent duplicate contacts, duplicates will occur. For example, if a contact was added manually with one email address and completed a pop-up using another email address. In this case, DailyStory can\u0026#39;t resolve that both of these contacts are the same individual. DailyStory attempts to merge duplicates automatically when those duplicates use the same contact\u0026#8217;s email address, mobile phone number, or DailyStory ID to determine whether or no ...","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":7,"total_views":941,"date_published":"2025-03-17T07:00:00","date_updated":"2026-06-04T23:28:04.38","date_created":"2025-04-23T17:17:03.03"}}}