{"Status":true,"Message":"","Response":{"post":{"postuid":"uj2wtp9jlf","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"239698c5-f7eb-4574-8cc8-c6568f08b3a0","title":"Merge duplicate contacts","slug":"article/uj2wtp9jlf-merge-contacts","html":"\u003Cp\u003EWhile DailyStory does everything possible to prevent duplicate contacts, duplicates will occur. For example, if a contact was added manually with one email address and completed a pop-up using another email address. In this case, DailyStory can\u0026#39;t resolve that both of these contacts are the same individual.\u003C/p\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003E\u003Ci class=\u0022fa-duotone fa-circle-exclamation\u0022 aria-hidden=\u0022true\u0022\u003E\u003C/i\u003ERecommended\u003C/span\u003E\u003Cp\u003EDailyStory attempts to merge duplicates automatically when those duplicates use the same contact\u0026#8217;s email address, mobile phone number, or DailyStory ID to determine whether or not the contact already exists in the system. When DailyStory detects that the contact already exists, the system will update the contact\u0026#8217;s information with the newly imported details. You can watch our How-To video below, or keep scrolling for step-by-step instructions:\u003C/p\u003E\u003C/cite\u003E\u003Ciframe src=\u0022https://player.vimeo.com/video/853373299\u0022 width=\u0022640\u0022 height=\u0022360\u0022 frameborder=\u00220\u0022 allowfullscreen=\u0022\u0022\u003E\u003C/iframe\u003E\u003Col\u003E\u003Cli\u003EIf you have multiple records, use the merge option to merge two records together:\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/9b7d9a78827ed0e9bb1d8ebc679be7dd.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003E\u003Ci class=\u0022fa-duotone fa-circle-exclamation\u0022 aria-hidden=\u0022true\u0022\u003E\u003C/i\u003ERecommended\u003C/span\u003E\u003Cp\u003E\u003Cstrong\u003ENote\u003C/strong\u003E only two records can be selected for a merge. If you have multiple duplicates you\u0026#39;ll need to merge those records two at a time.\u003C/p\u003E\u003C/cite\u003E\u003Cp\u003EThis opens the merge screen:\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/02fb04e5fbaad3add388cc33575fd412.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EThe left column represents the record to keep (green) after the merge and right column represents the records to delete after the merge. Use the \u0026#34;Swap Keep/Delete\u0026#34; to swap the data in this columns. Use the radio buttons to select the data from the \u0026#34;Delete\u0026#34; column that should be merged into the \u0026#34;Keep\u0026#34; column.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/a55e93d259b35fc70519a1d731b500f1.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003ENext, click \u0026#34;Merge Contacts\u0026#34;. The merged values from the \u0026#34;Delete\u0026#34; column will be added to the \u0026#34;Keep\u0026#34; column and saved. You\u0026#39;ll then be redirected to the newly merged contact:\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/27f05a0da1278f6e295e642a0cef3f13.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Col start=\u00222\u0022\u003E\u003Cli\u003EYou can also Manage Duplicates by going to All Contacts\u0026gt;Manage Duplicates:\u003C/li\u003E\u003C/ol\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/239698c5-f7eb-4574-8cc8-c6568f08b3a0/206f4b60b3c372930ad39b647ab65613.png\u0022 style=\u0022\u0022 alt=\u0022\u0022/\u003E\u003Cp\u003EYou can then select the individual contact and opt to merge the duplicate records, similar to Step #1.\u003C/p\u003E","publish_status":0,"post_type":"Article","author":{},"featured_image_updating":false,"meta_description":"While DailyStory does everything possible to prevent duplicate contacts, duplicates will occur. For example, if a contact was added manually with one email address and completed a pop-up using another email address. In this case, DailyStory can\u0026#39;t resolve that both of these contacts are the same individual. DailyStory attempts to merge duplicates automatically when those duplicates use the same contact\u0026#8217;s email address, mobile phone number, or DailyStory ID to determine whether or no ...","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":7,"total_views":841,"date_published":"2025-03-17T07:00:01","date_updated":"2025-05-16T19:12:01.84","date_created":"2025-04-23T17:17:03.03"}}}