{"Status":true,"Message":"","Response":{"post":{"postuid":"v1v5lti4gf","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"239698c5-f7eb-4574-8cc8-c6568f08b3a0","title":"Segments Guide","slug":"article/v1v5lti4gf-segments","html":"\u003Cp\u003ESegments enable you to organize or group your contacts by common characteristics.\u0026nbsp;\n\u003C/p\u003E\u003Cp\u003E\nExamples include: people in a 30-day trial who have not completed a purchase or customers whose membership expires next month. Please see our article\u0026nbsp;\u003Ca href=\u0022https://www.dailystory.com/blog/audience-segmentation-to-generate-leads/\u0022\u003EUse audience segmentation to generate leads\u003C/a\u003E\u0026nbsp;for more examples.\u0026nbsp;\u0026nbsp;\u003C/p\u003E\u003Ciframe src=\u0022https://player.vimeo.com/video/841245441\u0022 width=\u0022640\u0022 height=\u0022360\u0022 frameborder=\u00220\u0022 allowfullscreen=\u0022\u0022\u003E\u003C/iframe\u003E\u003Cp\u003EThere are multiple types of segments in DailyStory. The two most common types are:\u003C/p\u003E\u003Col\u003E\u003Cli\u003E\u003Ca href=\u0022/article/l0k4jxv6fj-create-or-edit-a-segment\u0022\u003E\u003Cb\u003EStatic Segments\u003C/b\u003E\u003C/a\u003E: you manually add and remove contacts.\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0022/article/lxpvj9ex98-create-a-dynamic-segment-from-search\u0022\u003E\u003Cb\u003EDynamic Segments\u003C/b\u003E\u003C/a\u003E: you set the search criteria and they system automatically adds and removes contacts.\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003EThere are a few specialized segments, such as import and loyalty. These are segments created automatically when using DailyStory.\u003C/p\u003E\u003Ch2 id=\u0022why_create_segments\u0022\u003EWhy create segments?\u003C/h2\u003E\u003Col\u003E\u003Cli\u003ESegments help you categorize and target specific customers.\u003C/li\u003E\u003Cli\u003ESegments are used to tell a campaign what contacts in the system should be included.\u003C/li\u003E\u003Cli\u003EWhen you schedule an email or text message, you have to select the segment you are sending to.\u003C/li\u003E\u003C/ol\u003E\u003Ch2 id=\u0022frequently_asked_questions\u0022\u003EFrequently Asked Questions\u003C/h2\u003E\u003Cp\u003EBelow are some frequently asked questions about Segments.\u003C/p\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EHow often are dynamic segments updated?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EDynamic segments are updated and rebuilt\u2014where contacts are added or removed\u2014every 24 hours, at 2 A.M. based on the time zone or location set in your DailyStory account.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWhy do some contacts not show up in my segment?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EContacts may not show up in your segment for several reasons.\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EFor static segments, the contact may not have been added in the first place or may have been recently removed by another account administrator.\u0026nbsp;\u003C/li\u003E\u003Cli\u003EFor dynamic segments, the contact no longer meets the segment\u2019s search criteria.\u0026nbsp;\u003C/li\u003E\u003Cli\u003EIf a contact is inactive or has opted out of all channels (do not contact) they also will not show up in the segment.\u003C/li\u003E\u003C/ul\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EHow do I remove contacts from a Dynamic segment?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EContacts cannot be manually removed from a dynamic segment. The only way to remove contacts from a dynamic segment is to update the search criteria to be more specific, effectively excluding contacts that don\u2019t meet the specific criteria.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EHow do I send an email to a specific segment?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003ETo send an email to a specific segment, edit the email in the campaign, and then use the scheduler. The scheduler provides the option of selecting specific segments as the asset\u2019s recipients.\u0026nbsp;\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWhat happens when I disable a segment?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EWhen a segment is disabled, its status becomes \u201Cpaused\u201D and is moved to the Paused Segments bin. If the disabled segment is a dynamic segment, it automatically stops updating itself unless it is re-enabled.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003ECan I copy segments?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003E\u0026nbsp;Yes, but the copy option is only available for Dynamic segments. Manually created segments or special system segments cannot be copied.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWhy can\u0027t I find an old segment?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EIf a segment remains inactive for over 90 days, the system will automatically archive it. You can find archived segments in the Archive bin. Open the main Segments hamburger menu, and then select Archive.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EHow do I find disabled or archived segments?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EYou can find disabled or archived segments using the filtering options when viewing the list of all segments.\u0026nbsp;\u0026nbsp;\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E\u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E\r\n\u003Cscript type=\u0022application/ld\u002Bjson\u0022\u003E\r\n{\r\n  \u0022@context\u0022: \u0022https://schema.org\u0022,\r\n  \u0022@type\u0022: \u0022FAQPage\u0022,\r\n  \u0022mainEntity\u0022: [\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022How often are dynamic segments updated?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Dynamic segments are updated and rebuilt\u2014where contacts are added or removed\u2014every 24 hours, at 2 A.M. based on the time zone or location set in your DailyStory account.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Why do some contacts not show up in my segment?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Contacts may not show up in your segment for several reasons. For static segments, the contact may not have been added in the first place or may have been recently removed by another account administrator.\u0026nbsp; For dynamic segments, the contact no longer meets the segment\u2019s search criteria.\u0026nbsp; If a contact is inactive or has opted out of all channels (do not contact) they also will not show up in the segment.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022How do I remove contacts from a Dynamic segment?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Contacts cannot be manually removed from a dynamic segment. The only way to remove contacts from a dynamic segment is to update the search criteria to be more specific, effectively excluding contacts that don\u2019t meet the specific criteria.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022How do I send an email to a specific segment?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022To send an email to a specific segment, edit the email in the campaign, and then use the scheduler. The scheduler provides the option of selecting specific segments as the asset\u2019s recipients.\u0026nbsp;\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022What happens when I disable a segment?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022When a segment is disabled, its status becomes \u201Cpaused\u201D and is moved to the Paused Segments bin. If the disabled segment is a dynamic segment, it automatically stops updating itself unless it is re-enabled.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Can I copy segments?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022\u0026nbsp;Yes, but the copy option is only available for Dynamic segments. Manually created segments or special system segments cannot be copied.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Why can\u0027t I find an old segment?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022If a segment remains inactive for over 90 days, the system will automatically archive it. You can find archived segments in the Archive bin. Open the main Segments hamburger menu, and then select Archive.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022How do I find disabled or archived segments?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022You can find disabled or archived segments using the filtering options when viewing the list of all segments.\u0026nbsp;\u0026nbsp;\u0022\r\n    }\r\n}\r\n    ]\r\n}\r\n\u003C/script\u003E","publish_status":0,"post_type":"Article","authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d","author":{"authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d","name":"Rob Howard","photo_url":"https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/84080f87-1c87-4093-b803-bcad441d4891/268de8a3-bf0b-4279-82e5-79bc6b808489.jpg?v=359259588","bio":"Rob is a software entrepreneur and investor. He has experience working with brands such as Microsoft, Apple, Facebook and more helping build out digital marketing and online community experiences. His current ventures include dailystory.com, a marketing automation platform, and helpguides.io, a answer engine optimization platform. He is also an active investor and board members in several startups","linkedin_url":"https://www.linkedin.com/in/robmhoward/"},"featured_image_updating":false,"meta_description":"Learn how to use segments in DailyStory to organize contacts by shared traits, such as status or behavior, using static or dynamic segmentation.","keywords":"segments; static segments; dynamic segments; contact groups; audience segmentation; email campaigns; DailyStory; segment updates; segment archiving; segment management","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":0,"total_views":1439,"date_published":"2025-05-22T21:41:00","date_updated":"2026-03-20T18:55:58.303","date_created":"2025-04-23T17:17:04.3"}}}