Viewing the Contacts in a Segment

Christy Cook Updated by Christy Cook

To view the contacts in a segment navigate to Segment and select a segment to view:

From this view you can also use search to perform some basic searching and filtering of contacts in the segment. You can also add/remove contacts from your segment if it is not a dynamic segment.

If you segment is dynamic you cannot add or remove contacts from your segment. Instead you will need to modify the search criteria of the dynamic segment

To remove contacts from the segment, click the checkbox next to a contact and then click the Remove link:

If you scroll to the bottom of the segment members you can also view statistics about the segment as well as export a list of members from this segment.

Segment statistics

At the top of the page when viewing the members of a segment you will find some statistics about the segment:

  • Contacts in segment - total members of the segment
  • Eligible for email - contacts that are both opted in and have a valid email address
  • Eligible for text messaging - contacts that are both opted in and have a valid mobile phone number
  • Eligible for push notifications - contacts that are both opted in and have a valid mobile app id
  • Opted out of email - contacts that have opted out of email
  • Opted out of text messages - contacts that have opted out of text messages
  • Opted out of push notification - contacts that have opted out of push notifications

When scheduling a message, such as an email or a text message, the total number of contact the message can reach is determined using the statistics. For example, if the above segment is used for an email only 15,138 contacts are able to be contacted by email.

You may also wonder why the number eligible for email plus the number opted out only adds up to 18,916. In this case there are 2,745 contacts in the segment that either have an invalid email or don't have an email specified. The same is true for other forms of communication such as text messaging.

How Did We Do?

DailyStory Segments Guide

Disabling and Enabling Segments