Account Setup and Configuration
Customize Your Account
Changing Your Password
Setup Your Billing
Account Settings Frequently Asked Questions
Personal Settings Frequently Asked Questions
Configure Your Account
Steps for hosting your own subdomain with DailyStory
Technical Setup Guide
Setting up your email domain with DailyStory
Installing the Beacon
Where to Find Your DailyStory Beacon
Manually Add the Beacon
Install DailyStory Beacon in SquareSpace
Install DailyStory Beacon in WiX
Beacon Frequently Asked Questions
Install DailyStory Beacon in WordPress
Google Analytics Integration
Google reCAPTCHA Integration
Verint Community Integration
GoToWebinar integration using Zapier
Contacts Feature Guide
Editing contact records
Adding contacts manually using the Create Contact option
Adding contacts using the Import Bulk tool
Adding contacts using automation
Arranging order of custom contact record fields
Merge duplicate contacts
Searching for contacts
Getting started with contacts search
Using direct free text search
Using advanced search
Changing order of custom contact search fields
Filtering your search
Common searches used for segments
Managing custom contact fields
Accessing the custom contact fields
Creating custom contact fields
Sample custom field configuration
Enabling a custom field in search
Editing and arranging custom contact fields
Managing Static Segments
Managing Dynamic Segments
DailyStory Segments Guide
Viewing the Contacts in a Segment
Disabling and Enabling Segments
Deleting and Restoring Deleted Segments
Archiving and Restoring Archived Segments
DailyStory Campaigns Guide
Creating a campaign
Managing a Campaign
Add Contacts to a Campaign
Editing a campaign
Using campaign tracking token
Disabling or Enabling a campaign
Deleting a campaign
Cloning a campaign
File Manager Guide
Manage files and folders in File Manager
File Manager Frequently Asked Questions
Landing Page Guide
Creating Landing Pages Using the Content Gallery
Creating or Editing a Landing Page
Using the Page Designer
Adding a Form to a Landing Page
Editing a Landing Page's HTML and CSS
Landing Page Frequently Asked Questions
Built in Personalization Tokens
Custom Personalization Tokens
Using Conditional Logic with Personalization
Personalization Frequently Asked Questions
Configuring a Popup's Basic Settings
Configuring a Popup's Display Options
Configuring a Popup's Layout Options
Popup Frequently Asked Questions
Tracking Links Guide
Create or Edit a Tracking Link
Test a Tracking Link
Tracking Link Advanced Options
Tracking Link Metrics and Reporting
Measure click performance and track link conversions
Tracking Links Frequently Asked Questions
Web Forms Guide
Create or Edit a Web Form
Design a Web Form
Styling your Web Form
Publishing your Web Form
Web Forms Frequently Asked Questions
Autopilot Automation Guide
Design an Autopilot Automation
View all Autopilot Automations
Exporting and Importing Automations
Autopilot Frequently Asked Questions
Email Marketing Guide
Create an Email from a Template
Using the Email Designer
Create or Edit an Email
Email Designer Widgets
Preview an Email
Send a Test Email
Send an Email
Scheduling an Email
Send an Email to a Single Contact
Built-in Email Guardrails
Create an Email Template
Edit an Email Template
Manage Email Revisions
Email Designer Advanced Topics
Email Merge Tags
Edit Email HTML, CSS and AMP
Import and Export Emails
Email Technical Details
Troubleshoot Email Delivery
Bounced Email Guide
How to Warm-Up an IP address
Send AMP Emails
Email Frequently Asked Questions
Email Designer Frequently Asked Questions
Configuring SPF, DKIM and DMARC
Text Message Marketing
DailyStory Text Message Marketing Guide
Text Message Sending Guardrails
Text Message Deliverability Score
Understanding Text Messaging Costs
Creating or Editing a Text Message
Sending a Test Text Message
Sending Text Messages
Sending Individual Text Messages
Text Message Replies Report
Replies to Text Messages
Understanding Text Message Delivery Codes
Setting up Keywords for Text Message Replies
Opting out of Text Messages
Text Message Frequently Asked Questions
Copying a Text Message
Purchase Text Message Credits
Text Message Password Protected Link
Opting into Text Messages
10 DLC Registration
Reports and Dashboards Guide
Sent Emails Report
Sent Text Messages Report
Sent Push Notifications Report
Web Activity Report
Tracking Links Report
Who is Visiting Report
Paid Search Summary Report
Email OptOut Report
Give Us Feedback
Updated by Christy Cook
When sending email, you will occasionally receive a notification in DailyStory that your message bounced.
What is a bounced email
A bounced email is a notification from the recipient's email system informing the sender that the message has not been delivered (or another delivery problem occurred). The original message is said to have "bounced".
What causes email to bounce
There can be numerous causes that lead to an email server preventing delivery of your message:
- An email filter prevented delivery of your message
- The recipients inbox is full and is out of storage
- The email address no longer exists
- The amount of email sent to the domain it too high a volume in too short a time period
Types of bounces
There are two distinct types of bounces that can occur.
A temporary issue related to the recipient's email server preventing delivery.
- Code usually starts with "4xx"
Soft bounces usually resolve themselves. DailyStory will continue checking the status of a soft bounced email for up to 12 hours.
A permanent issue related to the recipient's email server.
- Message couldn't be delivered due to some sort of invalid, unchangeable, permanant reason
- Some are in your control and some are not (see below for tips for what is in your control)
- Code usually starts with "5xx"
How to prevent bounced emails
There are several steps you can take to prevent emails from bouncing.
Use clean and verified data
It's important that you keep your email lists clean and up-to-date.
- Refrain from using unreliable contact lists
- Remove incorrect or old emails which affect your bounce rate
- Use a service such as NeverBounce to verify the deliverability of email addresses
Avoid common content SPAM triggers
There are number of known SPAM triggers that you can avoid.
- Avoid numerous exclamation points. This can trigger mail providers to block your email as SPAM.
- Use standard fonts and colors. Unrecognized fonts and colors can trigger your email as SPAM.
- Compress images and use the rule of thumb of 70% text and 30% images.
- Remove excessive links. Emails will be flagged as SPAM if there are more than 6 links.
Avoid common SPAM words and phrases
Below is a list of common words and phrases to avoid, especially in your subject lines or preview text:
Earn Extra Cash
Exploed Your Business
Get Started Now
Limited Time Offer
See For Yourself
Visit our Website
Why Pay More?
Bounced status reports in DailyStory
When viewing bounced reports in DailyStory, you will see the type of bounce and the bounce code.
To see a complete list of your bounced contacts, navigate to
Contacts > Search Contacts from the Navigation Bar menu and select Bounced from the
Status field row.
Bounce code descriptions
service not available, closing transmission channel
Requested mail action not taken: mailbox unavailable (e.g., mailbox busy)
Requested action aborted: error in processing
Requested action not taken: insufficient system storage
The server could not recognize the command due to a syntax error.
A syntax error was encountered in command arguments.
This command is not implemented.
The server has encountered a bad sequence of commands.
A command parameter is not implemented.
User’s mailbox address is invalid
The recipient is not local to the server.
The action was aborted due to exceeded storage allocation.
The command was aborted because the mailbox name is invalid.
The transaction failed for some unstated reason.
Interal error code that messages bounced after attempts over 8 hours.