Mindbody Frequently Asked Questions

Rob Howard Updated by Rob Howard

Why is Mindbody integration only available with certain DailyStory licenses?

Mindbody requires partners to pay to access the APIs for each Mindbody Site Id. Because this is an expense for DailyStory, we only offer this integration for some licenses. However, please contact us as we can make exceptions.

Will DailyStory create a Contact for each of my client's?

Yes! When DailyStory runs sync for the first time, or why a new client is added to Mindbody, DailyStory will create a new Contact record in DailyStory. Later, when information about your client changes in Mindbody, such as they purchase a new service, this information will be added to the Contact in DailyStory.

Can a single DailyStory instance sync with multiple Mindbody locations?

Yes! When configuring Mindbody integration simply specify each Site ID separated by a semi-colon. For example: -99;123;456

Can I send text messages to my clients?

Yes! Using DailyStory's Text Messaging feature you can send text messages to your Mindbody clients (as long as you have a valid mobile number).

Does DailyStory update my Mindbody contacts?

Currently, no. DailyStory only receives updates from MINDBODY. We may consider adding two-way sync in the future.

How often does DailyStory sync data with Mindbody?

DailyStory syncs data with Mindbody every 3 hours.

Can I create segments for client's with different services or memberships?

Yes! Build a dynamic segment using a Mindbody Service or Membership Type as part of the search criteria. DailyStory will build the segment and update it as your clients meet the criteria.

What is a Mindbody status of Cross-Regional?

If a member synced from Mindbody shows a status of Cross-Regional, this indicates that the member is owned by another location. Typically this will only happen when DailyStory is used by a franchise that owns multiple locations.

Cross-Regional is a special status within Mindbody to indicate that the client has participated in a location, but that the account belongs to another location. For example, a client visited a location in San Francisco and shows as Cross-Regional, but the same member is Active for Los Angeles.

Make sure that the link you are using is created when you are not signed in to Mindbody. It is usually best to copy links when using an incognito browser window.

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