Credit Card Declined

Rob Howard Updated by Rob Howard

If you receive an error message while attempting to purchase credits or you received an email stating that there is a problem with a recent payment, your service with DailyStory may be impacted.

Payment Declined Impact

DailyStory is a subscription based service and requires a valid credit card is kept on file. This credit card is automatically charged monthly for your subscription.

Some services, such as SMS marketing, require credits. And to send messages your must have a positive balance.

Credits can be purchased directly or your account may be configured for auto-billing.

Note: auto-billing automatically charges your credit card when your text message credit balance goes below $0. For businesses that rely on SMS marketing, we recommend enabling auto-billing.

When a payment is declined:

  • An email notification is sent to the DailyStory account owner;
  • Auto-billing is automatically disabled;
  • Future text messages will not be sent.
Warning: for customers sending text messages, the system does not send text messages if the text message credit balance is less than $0.

Action Required

To re-establish your account please follow these steps:

  1. Log into your DailyStory account
  2. Navigate to Account Settings > Payment History
  1. Click on "Update Credit Card" and provide updated credit card information
  2. Navigate to Account Settings > Usage

If your Total Balance for text message credits is $0 you'll need to use the "Buy Text Message Credits" to bring your account balance positive.

  1. Re-enable Automatic Billing

Recommended - automatic billing is disabled if a payment is declined. Use the toggle to re-enable automatic billing for your account to ensure that credits are automatically topped up if the balance drops below $0.

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