Understanding Text Message Delivery Codes

Christy Cook Updated by Christy Cook

The following diagram shows the status progression of your text messages as DailyStory attempts to send them to your contacts' inbox.

Status

Description

Sent

The text message was sent successfully to the upstream carrier, which will then deliver the message to the contact's inbox.

Fail

DailyStory could not send the text message to the upstream carrier because of an invalid phone number or the phone number belonging to a non-mobile system such as landline, Voice Over IP (VoIP), and so forth.

Delivered

DailyStory has received confirmation from the upstream carrier that the text message has been delivered to the contact's inbox.

Undelivered

The upstream carrier failed to send the text message to the contact due to the following reasons:

  • Your text message failed the upstream carrier's content filtering system.
  • The contact's destination handset is turned off or unavailable.

Failed

The upstream carrier could not send your text message due to overloading message queues, account suspensions, or missing or corrupted content in your text message.

Failed and Undelivered Error Codes

When the text message is flagged as Failed or Undelivered, DailyStory determines and identifies the cause in codes as listed in the following table.

Error code

Message

Description

21610

Contact has opted out

The contact has opted out of receiving text messages from your account.

21614

Invalid phone number

The contact's phone number is missing or containing extra digits, or containing invalid characters.

30003

Unreachable destination handset

The contact's destination handset is turned off or unavailable.

30004

Message blocked

The contact is blacklisted in your system and, therefore, cannot receive your text messages.

30005

Unknown destination handset

The contact's number is unknown or may no longer exist.

30006

Landline or unreachable carrier

The contact's destination handset may be a landline, VoIP, or a non-mobile system, which cannot receive text messages.

30007

Carrier violation

Your text message failed the upstream carrier's content filtering system.

30008

Unknown error

The error is unknown or cannot be determined.

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Replies to Text Messages

Setting up Keywords for Text Message Replies

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