Account Setup and Configuration
Customize Your Account
Changing Your Password
Setup Your Billing
Account Settings Frequently Asked Questions
Personal Settings Frequently Asked Questions
Configure Your Account
Installing the Beacon
Where to Find Your DailyStory Beacon
Manually Add the Beacon
Install DailyStory Beacon in SquareSpace
Install DailyStory Beacon in WiX
Beacon Frequently Asked Questions
Install DailyStory Beacon in WordPress
How DailyStory integrates with Google Analytics
Mailgun and DailyStory integration
Mindbody and DailyStory integration
Mindbody Frequently Asked Questions
reCAPTCHA and DailyStory integration
RhinoFit and DailyStory Integration
Salesforce and DailyStory integration
Twilio and DailyStory integration
Twilio Integration Frequently Asked Questions
Verint Community and DailyStory integration
WordPress and DailyStory Integration
Zapier and DailyStory Integration
GoToWebinar integration using Zapier
Slack integration for DailyStory
Weave integration for DailyStory
Autopilot Automation Guide
Design an Autopilot Automation
View all Autopilot Automations
Exporting and Importing Automations
Autopilot Frequently Asked Questions
DailyStory Campaigns Guide
Creating a campaign
Managing a Campaign
Add Contacts to a Campaign
Editing a campaign
Using campaign tracking token
Disabling or Enabling a campaign
Deleting a campaign
Cloning a campaign
Contacts Feature Guide
Editing contact records
Adding contacts manually using the Create Contact option
Adding contacts using the Import Bulk tool
Adding contacts using automation
Arranging order of custom contact record fields
Merge duplicate contacts
Searching for contacts
Getting started with contacts search
Using direct free text search
Using advanced search
Changing order of custom contact search fields
Filtering your search
Common searches used for segments
Managing custom contact fields
Accessing the custom contact fields
Creating custom contact fields
Sample custom field configuration
Enabling a custom field in search
Editing and arranging custom contact fields
Email Marketing Guide
Create an Email from a Template
Using the Email Designer
Create or Edit an Email
Email Designer Widgets
Preview an Email
Send a Test Email
Send an Email
Scheduling an Email
Send an Email to a Single Contact
Built-in Email Guardrails
Create an Email Template
Edit an Email Template
Manage Email Revisions
Email Designer Advanced Topics
Email Merge Tags
Edit Email HTML, CSS and AMP
Import and Export Emails
Email Technical Details
Troubleshoot Email Delivery
Bounced Email Guide
How to Warm-Up an IP address
Send AMP Emails
Email Frequently Asked Questions
Email Designer Frequently Asked Questions
File Manager Guide
Manage files and folders in File Manager
File Manager Frequently Asked Questions
Landing Page Guide
Creating Landing Pages Using the Content Gallery
Creating or Editing a Landing Page
Using the Page Designer
Adding a Form to a Landing Page
Editing a Landing Page's HTML and CSS
Landing Page Frequently Asked Questions
Built in Personalization Tokens
Custom Personalization Tokens
Using Conditional Logic with Personalization
Personalization Frequently Asked Questions
Configuring a Popup's Basic Settings
Configuring a Popup's Display Options
Configuring a Popup's Layout Options
Popup Frequently Asked Questions
Tracking Links Guide
Create or Edit a Tracking Link
Test a Tracking Link
Tracking Link Advanced Options
Tracking Link Metrics and Reporting
Measure click performance and track link conversions
Tracking Links Frequently Asked Questions
Web Forms Guide
Create or Edit a Web Form
Design a Web Form
Styling your Web Form
Publishing your Web Form
Web Forms Frequently Asked Questions
Reports and Dashboards Guide
Sent Emails Report
Sent Text Messages Report
Sent Push Notifications Report
Web Activity Report
Tracking Links Report
Who is Visiting Report
Paid Search Summary Report
Email OptOut Report
Managing Static Segments
Managing Dynamic Segments
DailyStory Segments Guide
Viewing the Contacts in a Segment
Disabling and Enabling Segments
Deleting and Restoring Deleted Segments
Archiving and Restoring Archived Segments
Text Message Marketing
DailyStory Text Message Marketing Guide
Text Message Sending Guardrails
Text Message Deliverability Score
Understanding Text Messaging Costs
Creating or Editing a Text Message
Sending a Test Text Message
Sending Text Messages
Sending Individual Text Messages
Text Message Replies Report
Replies to Text Messages
Understanding Text Message Delivery Codes
Setting up Keywords for Text Message Replies
Opting out of Text Messages
Text Message Frequently Asked Questions
Copying a Text Message
Purchase Text Message Credits
Opting into Text Messages
Give Us Feedback
Updated by Christy Cook
The following diagram shows the status progression of your text messages as DailyStory attempts to send them to your contacts' inbox.
The text message was sent successfully to the upstream carrier, which will then deliver the message to the contact's inbox.
DailyStory could not send the text message to the upstream carrier because of an invalid phone number or the phone number belonging to a non-mobile system such as landline, Voice Over IP (VoIP), and so forth.
DailyStory has received confirmation from the upstream carrier that the text message has been delivered to the contact's inbox.
The upstream carrier failed to send the text message to the contact due to the following reasons:
The upstream carrier could not send your text message due to overloading message queues, account suspensions, or missing or corrupted content in your text message.
Plivo failed and undelivered error codes
When the text message is flagged as
Undelivered, Plivo determines the cause and reports it back to DailyStory where we identify and report it to our customers. See the table below for codes and descriptions.
The message was rejected by downstream carriers with the reason "invalid message".
The carrier delivering the text message had network issues. This is a temporary error. You can retry later when the carrier network is unaffected.
The most common reason for delivery failure is carrier-level spam filters. Carriers have algorithims to detect spam content and block messages before they get delivered. Unfortunately these reasons are hidden and vary from carrier to carrier.
Invalid Source Number
The source number is either not in the correct format, is not SMS enabled, or is not assigned to your Plivo account.
Invalid Destination Number
The destination number is either not correctly entered, not SMS enabled or is a landline.
Prohibited by Carrier
The carrier rejected the message because the network didn't support the message being sent. This can occur if the destination network doesn't support SMS.
MMS Message Too Large
The total size of the MMS exceeds the 5MB limit. These messages are marked and not sent to the downstream carriers, and thus are not charged to the customer.
One or more of the MMS messages is not supported. These messages are marked and not sent to the downstream carriers, and thus are not charged to the customer.
MMS Processing Failed
The attachments could not be processed. This may happe if the medial URL is unreachable or file data is incorrectly formatted. These messages are not sent to the downstream carriers, and thus are not charged to the customer.
Source number blocked by STOP from destination number
The destination number has opted out from your campaign and blocked all messages sent from your phone number.
Messages in the Plivo cue for more than 16 hours. Consider spreading your traffic across a larger pool of source numbers.
Your account does not have the required credits to send this message. Rechard your account and try again.
Your message failed for reasons that are unknown to us and the carriers. Please open a support ticket if you notice too many of these.
Twilio failed and undelivered error codes
When the text message is flagged as
Undelivered, Twilio determines the cause and reports it back to DailyStory where we identify and report it to our customers. See the table below for codes and descriptions.
Contact has opted out
The contact has opted out of receiving text messages from your account.
Invalid phone number
The contact's phone number is missing or containing extra digits, or containing invalid characters.
Unreachable destination handset
The contact's destination handset is turned off or unavailable.
The contact is blacklisted in your system and, therefore, cannot receive your text messages.
Unknown destination handset
The contact's number is unknown or may no longer exist.
Landline or unreachable carrier
The contact's destination handset may be a landline, VoIP, or a non-mobile system, which cannot receive text messages.
Your text message failed the upstream carrier's content filtering system.
The error is unknown or cannot be determined.