Setting up Keywords for Text Message Replies

Christy Cook Updated by Christy Cook

Setting up keywords for text messages is a great way to automatically add senders to a campaign and send back a reply. For example, texting in "JOIN", to add to a welcome campaign and automatically reply back with (example):

👍 Welcome! We'll send you coupons and offers on upcoming specials. Reply STOP if you ever want to opt out.

To take an action when a keyword is received for a contact already in the campaign, use an Autopilot automation.

Add a Text Message Keyword

To create a keyword navigate to Outbound > Text Messages From your all text messages page, click on the more options menu (three lines next to Text Messages) in the top left. Click on Keywords:

This opens the Text Message Keywords menu. Click Add Keyword to add a new keyword. Select the campaign and the auto-response message you would like sent back.

Both the incoming text and the auto-response count towards your text message credits.

The keyword does not need to be upper case. When the keyword is received DailyStory will automatically reply with the auto-response text and add the sender's mobile number to the specified campaign.

When DailyStory receives a reply for a text message keyword, the sender is also logged as opted in to receive text messages.

How Did We Do?

Understanding Text Message Delivery Codes

Opting out of Text Messages