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Step 1: Set up your account
Step 2: Bring in your contacts
Step 3: Create customer lists
Step 4: Set up email
Step 5: Set up text messaging
Step 6: Create your first campaign
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Work with Contacts
Managing contacts
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DailyStory Segments Guide
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FAQs: Segments
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DailyStory Campaigns Guide
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Tracking Links Guide
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Measure click performance and track link conversions
Tracking Links Frequently Asked Questions
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Web Forms Guide
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Email Marketing
Email Marketing Guide
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Bounced Email Guide
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Send AMP Emails
Email Frequently Asked Questions
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SMS Marketing
Send a Text Message Quick Start
DailyStory SMS Marketing Guide
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Replies to Text Messages
Understanding Text Message Delivery Codes
Setting up Keywords for Text Message Replies
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Text Message Frequently Asked Questions
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Personalization
Personalization Guide
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Automation Guide
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Reports and Dashboards Guide
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- Outbound Marketing Tools
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- Text Message Replies Report
Text Message Replies Report
The Text Message report provides a summary of all messages sent along with detail for each message.
You can find the Replied Report by navigating to Reports > Text Messages .
The report provides an aggregate view for all message sent in the specified time frame.
The tabs at the top provide additional aggregate views:
- Replied - all replies in the specified time frame across all messages sent
- Opted in - all opt ins for the specified time frame
- Opted Out - all opt outs for the specified time frame
- Usage - costs associated with sending text messages during the specified time frame
- Exports - additional exports (downloadable CSV file)
Detail Report
Clicking on an individual text message provides a detail view for the selected message:
Within the detail view are additional reports:
- Delivered - list of contacts the message was delivered to
- Failed - list of contacts that failed to receive the message
- Clicked - if click tracking is enabled, a list of contacts that clicked the link
- Replied - replies to the text message
- Opted Out - any opt outs for the text message
