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Email Marketing Guide
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Send a Text Message Quick Start
DailyStory SMS Marketing Guide
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- Outbound Marketing Tools
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- Text Message Replies Report
Text Message Replies Report
The Text Message Report provides a summary of all messages sent along with details for each message. Individual responses to a customer's query via DailyStory are free.
Navigating to the Text Message Replies Report
You can find the Replied Report by navigating to Reports > Text Messages .
The report provides an aggregate view of all messages sent in the specified time frame.
The tabs at the top provide additional aggregate views:
- Replied - all replies in the specified time frame across all messages sent
- Opted in - all opt-ins for the specified time frame
- Opted Out - all opt-outs for the specified time frame
- Usage - costs associated with sending text messages during the specified time frame
- Exports - additional exports (downloadable CSV file)
Detail Report
Clicking on an individual text message provides a detailed view of the selected message:
Within the detail view are additional reports:
- Delivered - list of contacts the message was delivered to
- Failed - list of contacts that failed to receive the message
- Clicked - if click tracking is enabled, a list of contacts that clicked the link
- Replied - replies to the text message
- Opted Out - any opt-outs for the text message
