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Step 1: Set up your account
Step 2: Bring in your contacts
Step 3: Create customer lists
Step 4: Set up email
Step 5: Set up text messaging
Step 6: Create your first campaign
Your DailyStory Settings
Manage Personal Subscriptions
Changing Your Password
Personal Settings Frequently Asked Questions
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Credit Card Declined
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DailyStory Segments Guide
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Contacts Feature Guide
Editing contact records
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Merge duplicate contacts
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Common searches used for segments
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Work with Campaigns
DailyStory Campaigns Guide
Creating a campaign
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Add Contacts to a Campaign
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Inbound Marketing Tools
Landing Page Guide
Creating or Editing a Landing Page
Using the Page Designer
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Landing Page Frequently Asked Questions
Creating a Popup Using a Canva Image
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Popup Frequently Asked Questions
Tracking Links Guide
Create or Edit a Tracking Link
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Tracking Link Advanced Options
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Measure click performance and track link conversions
Tracking Links Frequently Asked Questions
Web Forms Guide
Create or Edit a Web Form
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Web Forms Frequently Asked Questions
Google Ads Conversion Tracking
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Email Marketing Guide
Create an Email from a Template
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Email Designer Widgets
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Email Designer Advanced Topics
Email Merge Tags
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Email Technical Details
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Bounced Email Guide
How to Warm-Up an IP address
Send AMP Emails
Email Frequently Asked Questions
Email Designer Frequently Asked Questions
Cloning an email
Configuring SPF, DKIM and DMARC
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Send a Text Message Quick Start
DailyStory SMS Marketing Guide
Creating or Editing a Text Message
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Sending a Test Text Message
Text Message Replies Report
Understanding Text Messaging Costs
Text Message Sending Guardrails
Text Message Deliverability Score
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Replies to Text Messages
Understanding Text Message Delivery Codes
Setting up Keywords for Text Message Replies
Opting out of Text Messages
Text Message Frequently Asked Questions
Copying a Text Message
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Custom Personalization Tokens
Using Conditional Logic with Personalization
Personalization Frequently Asked Questions
Web Push Notifications
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Automation Frequently Asked Questions
Reports and Dashboards Guide
Sent Emails Report
Sent Text Messages Report
Sent Push Notifications Report
Web Activity Report
Tracking Links Report
Who is Visiting Report
Paid Search Summary Report
Email OptOut Report
File Manager Guide
Manage files and folders in File Manager
File Manager Frequently Asked Questions
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- Your DailyStory Settings
- Licensing and Usage
- Cancelling your DailyStory Service
Cancelling your DailyStory Service
Updated by Christy Cook
We never want to see a customer leave, but we know there are circumstances where you need to cancel your account.
We recommend reading this article in its entirety prior to canceling your account.
We will also assist you with any transition should you need additional help.
To cancel your service
- Navigate to
Account Settings > Supportand go to the bottom of the Account Settings page:
Cancel Service. This will open a popup to confirm your intent to cancel your service:
- To cancel, click
Yes, cancel my account
You will be redirected to another page confirming your cancellation that shows your service termination date. You will also receive an email confirming your cancellation. This email will also contain your service termination date.
Understanding your Service Termination date
Your service termination date corresponds to the last day of your current billing period.
You will still have full access to your account until your current billing period ends. For example, if you cancel on March 13th and your most recent billing period is February 25th - March 25th you will retain full access until March 25th.
Finally, your data is your data! We will not keep it from you, use it or sell it, and it will be permanently deleted from our system in 60 days. We keep it in case it's needed for legal reasons or you decide to come back to the platform.
For more detail, please read our terms of service agreed to at account signup.
Frequently Asked Questions
Below are some frequently asked questions about service termination.
I canceled by accident, can I restore my service?
Yes, navigate to
Account Settings > Support and click "Restore Service". Your service can only be restored if you restore it prior to your service cancellation date.
Will I be billed again after canceling?
You will not be billed a subscription fee again after canceling, but you may incur charges if you continue to send text messages, purchase text message credits, or purchase managed services.
Can I pause my account instead of canceling it?
Yes, we do allow you to pause your account for up to 90 days once every 12 months.
Pausing allows you to retain all of your settings and data and your account will not be billed within that period. Billing will automatically resume once the 90 days are over unless you cancel before then. You may reactivate your account at any time in the 90 days.
Is there a notice period for cancellation?
No, when you cancel your account you will continue to have access to your account until the last day of your billing period.
For example, if you cancel on March 13th and your most recent billing period is February 25th - March 25th you will retain full access until March 24th.
Is it possible to extend my cancellation period?
No, we recommend canceling your account only after you have reviewed your billing period and are confident that it is time to terminate your service. If you are unsure, we recommend pausing your account.
What happens to my data?
Before your service terminates, you continue to have full access to the entire system. Once you lose access to the service you will no longer be able to access your data. We recommend you export your data before or shortly after your cancellation.
Do you offer refunds?
No, we do not offer any refunds for any unused service. Please see the terms of service for more information.