FAQs: Contacts

Christy Cook Updated by Christy Cook

The following are frequently asked questions about the DailyStory contacts feature.

How do I find a list of my Bounced contacts?

Emails can soft bounce or hard bounce. The system will retry to soft bounce your email up to five times within a 24-hour period. Pass the mentioned limits, the system changes the email's status to hard bounce. Hard bounces fail permanently and as a result, the system automatically updates the contact's status to Bounced in the contact's record.

To generate a list of your Bounced contacts, perform a contacts search and use the Status: Bounced as a filter. This search will return a list of contacts that the system tagged as Bounced.

You can export this to manage those bounced addresses, but you will not be able to save it as a dynamic segment as bounced contacts are eliminated from dynamic segments by default.

How do I find a list of contacts that have unsubscribed?

If a contact unsusbscribes from your emails, the contact's status will automatically be updated to Unsubscribed. To generate a report of your unsubscribed contacts, select Email OptOut from the Reports drop-down menu on the navigation bar. DailyStory displays a list of your unsubscribed contacts.

Does the system allow duplicates?

We try to match up duplicates into one record, but it is 100% valid that duplicates can exist in our system.

When a new lead gets added to your DailyStory instance, we check to see if it's a possible duplicate. We do this by looking at several things:

  1. unique identifier
  2. email address
  3. mobile number

It's possible that contacts already in your system can fill out multiple forms or pop-ups from your website and come into the campaign and marked as a duplcate lead. For example, perhaps a couple purchases a product online and they both sign in using one of the partner's email addresses or mobile number. The same email address or number gets recorded for both with different names. We keep track of a "list" to make sure that in that session the same email or mobile phone isn't sent to more than once.

How did we do?

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