Mindbody Integration

Rob Howard Updated by Rob Howard

The DailyStory integration with Mindbody enables you to use the power of DailyStory's marketing and automation tools with the Mindbody health and wellness platform.

DailyStory is a Mindbody partner. You can learn more in the Mindbody partner store.

When enabled, Mindbody integration syncs Mindbody customer data, fields, memberships, and more directly to DailyStory. Then, use DailyStory’s powerful segmentation and personalization tools to craft targeted messages for your clients.

This guide provides a list of resources to help you get started with Mindbody integration.

Configure Mindbody Integration

While there are several steps required to configure DailyStory and Mindbody integration, they are simple and don't require any technical expertise.

  1. Obtain Mindbody Site ID.

First, you need to find your Mindbody Site ID. This is the identification Mindbody assigns your location.

You may already know your Site ID, but if you don't, it's easy to find. When you log into your Mindbody account, your Site ID is in the URL. For example:


In the above URL, the Site ID is -99.

Your Mindbody Site ID may be a negative number. While a little unusual, it is perfectly normal.

Copy your Site ID and then log into your DailyStory account.

  1. Configure Site ID.

Log into DailyStory and navigate to Admin > Integrations, click on the Mindbody integration. Set the Site Id field with your Site ID, and click Save.

  1. Activate Mindbody API.

Next, you need to allow DailyStory access to your Mindbody data. Click the "Get Activation Code" button. This will open a popup:

Enter a Site ID and click the "Get Activation Code" button:

Click the Activation Code link or copy the code and use it within Mindbody to activate API access for "DailyStory." This is the final step to approve DailyStory's access to your account through the Mindbody API.

Please see this article on Mindbody's website for more details on the steps required to activate API access.

Once complete, DailyStory will automatically sync your contacts from Mindbody.

Configure multiple-location sync

DailyStory supports syncing multiple Mindbody locations in a single DailyStory instance. This is useful when you want to manage multiple locations from a single instance of DailyStory.

Simply separate the site IDs with a semi-colon:

You must active each location with Mindbody individually.

Fields DailyStory Syncs with Mindbody

DailyStory will sync the following fields from Mindbody:

  • First Name
  • Last Name
  • Date of Birth
  • Address
  • City
  • State/Region
  • Country
  • Zip/Postal code
  • Gender
  • Home Phone
  • Mobile Phone
  • Promotional Email Opt-In (“Subscribe to our newsletter & promotions” setting checked profile)
  • Location name with Site ID (only when syncing multiple locations)
  • Client Status (Active, Non-Member, Inactive, etc.)
  • Client Photo
  • Client Services (any services the client is subscribed to)
  • Client Memberships
  • Member ID
  • First seen date

The fields: Client Status, Client Services, Client Memberships and First seen date are automatically available as indexed profile fields that can be used to build segments. This is in addition to standard DailyStory contact fields that are also indexed.

Frequently Asked Questions

Why is Mindbody integration only available with certain DailyStory licenses?

Mindbody requires partners to pay to access the APIs for each Mindbody Site ID. Because this is an expense for DailyStory, we only offer this integration for some licenses. However, please contact us as we can make exceptions.

Will DailyStory create a Contact for each of my clients?

Yes! When DailyStory runs sync for the first time, or when a new client is added to Mindbody, DailyStory will create a new Contact record in DailyStory. Later, when information about your clients changes in Mindbody, such as they purchase a new service, this information will be added to the relevant Contact in DailyStory.

Can a single DailyStory instance sync with multiple Mindbody locations?

Yes! When configuring Mindbody integration, simply specify each Site ID separated by a semi-colon. For example: -99;123;456

Can I send text messages to my clients?

Yes! Using DailyStory's Text Messaging feature, you can send text messages to your Mindbody clients (as long as you have a valid mobile number).

Does DailyStory update my Mindbody contacts?

Currently, no. DailyStory only receives updates from Mindbody. We may consider adding two-way sync in the future.

How often does DailyStory sync data with Mindbody?

DailyStory syncs data with Mindbody every 3 hours.

Can I create segments for clients with different services or memberships?

Yes! Build a dynamic segment using a Mindbody Service or Membership Type as part of the search criteria. DailyStory will build the segment and update it as your clients meet the criteria.

What is a Mindbody status of Cross-Regional?

If a member synced from Mindbody shows a status of Cross-Regional, this indicates that the member is owned by another location. Typically this will only happen when DailyStory is used by a franchise that owns multiple locations.

Cross-Regional is a special status within Mindbody to indicate that the client has participated in a location, but that the account belongs to another location. For example, a client visited a location in San Francisco and shows as Cross-Regional, but the same member is Active for Los Angeles.

Make sure that the link you are using is created when you are not signed into Mindbody. It is usually best to copy links when using an incognito browser window.

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