Autopilot Frequently Asked Questions

Rob Howard Updated by Rob Howard

'When added to campaign' trigger doesn't add all my leads

If you have an existing campaign and add an Autopilot automation using a When added to a campaign trigger only new leads are added to the workflow. This is done on purpose to ensure that existing leads in a campaign don't re-enter an automation designed for new leads.

'When page is visited' trigger isn't working

When using the 'When page is visited' trigger the URL must match exactly and the DailyStory tracking tag must be installed on the page.

What timezone is used?

For Autopilot triggers, actions and conditions that use a date/time the lead's timezone is used. If no timezone setting exists for the lead, then the tenant's timezone is used. if no timezone setting exists for the tenant, then the timezone defaults to UTC.

How did we do?

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