FAQs: Segments

Below are some frequently asked questions about Segments.

How often are dynamic segments updated?

Dynamic segments are updated and rebuilt—where contacts are added or removed—every 24 hours, at 2 A.M. based on the timezone or location set in your DailyStory account.

Why do some contacts not show up in my segment?

Contacts may not show up in your segment for several reasons.

• For static segments, the contact may not have been added in the first place or may have been recently removed by another account administrator. 
• For dynamic segments, the contact no longer meets the segment’s search criteria. 
• If a contact is inactive or has opted out of all channels (do not contact) they also will not show up in the segment.

How do I remove contacts from a Dynamic segment?

Contacts cannot be manually removed from a dynamic segment. The only way to remove contacts from a dynamic segment is to update the search criteria to be more specific, effectively excluding contacts that don’t meet the specific criteria.

How do I send an email to a specific segment?

To send an email to a specific segment, edit the email in the campaign, and then use the scheduler. The scheduler provides the option of selecting specific segments as the asset’s recipients. 

What happens when I disable a segment?

When a segment is disabled, its status becomes “paused” and is moved to the Paused Segments bin. If the disabled segment is a dynamic segment, it automatically stops updating itself unless it is re-enabled.

Where do I find disabled segments?

Disabled segments are placed in the Paused Segments bin. See Enabling and Disabling Segments to learn more.

Why can't I find an old segment?

If a segment remains inactive for over 90 days, the system will automatically archive it. You can find archived segments in the Archive bin. Open the main Segments hamburger menu, and then select Archive.

How do I find archived segments?

You can find archived segments in the Archive bin. Open the main Segments hamburger menu, and then select Archive. See Archiving and Restoring Archived Segments to learn more.