BigCommerce Integration

BigCommerce is a e-commerce platform offering software-as-a-service (SaaS) services for building and hosting online stores. By integrating BigCommerce with DailyStory, you can leverage the DailyStory marketing automation platform to seamlessly send emails, text messages, push notifications and more.

How to integrate BigCommerce and DailyStory

Create a BigCommerce API account

In BigCommerce, go to Settings > API > Store-level API accounts and create an account. See the BigCommerce documentation for the current steps. Give the account read access to Customers, Orders and Products.

BigCommerce shows the Client ID, Client Secret, Access Token and API Path once, when the account is created. Save them before closing the dialog.

Enable integration in DailyStory

Navigate to your User Account Settings > Integrations.
Scroll down to find BigCommerce, click on the gear icon, and select Configure.
Enter the API URL, Access Token, Client ID and Client Secret from Step 1, and click the Save button.

About the API URL

The API URL is the API Path shown by BigCommerce when the API account is created. It looks like https://api.bigcommerce.com/stores/[store hash]/.

Congratulations. BigCommerce integration is now successfully configured! Data will begin importing into DailyStory from BigCommerce.

BigCommerce Sync

Once BigCommerce integration is enabled, DailyStory:

Automatically syncs customer data from BigCommerce: DailyStory automatically begins syncing your customer data from BigCommerce into DailyStory. This includes standard customer details, such as first and last name, email address and more. But it also includes BigCommerce-specific data, such as order status, last order date and more.
Enables BigCommerce-specific customer segments: Build customer segments based on data from BigCommerce. These segments will automatically stay up-to-date as data in BigCommerce changes.
Enables BigCommerce-specific automations: Automations, such as abandoned cart, new customer welcome, customer retention, customer recognition and more, are easily enabled.

The sync runs on a schedule and picks up customers and orders that have changed since the previous run.

Fields synced from BigCommerce

Recommended

BigCommerce sync is one-directional. Data from BigCommerce will always be considered the "source of truth."

Standard fields

DailyStory will sync the following standard fields from BigCommerce:

first name
last name
email address
mobile phone
address
city
state/region
zip/postal code
country

Address details come from the customer's residential address in BigCommerce.

Complete field reference

Every field the BigCommerce integration creates on a contact record, in addition to the standard fields listed above. These appear in the BigCommerce group on the contact profile and can be used in segments.

Field	What it holds
Id	The BigCommerce customer id
Order Status	The status of the most recent order
Date Last Order	When the most recent order shipped
Last Order Value	The total of the most recent order, including tax
Purchased Products	The products this customer has bought
Total Orders	How many completed and shipped orders this customer has placed
Total Sales	Lifetime spend across those orders
First order date	When this customer first ordered
Last order date	When this customer most recently ordered

Recommended

If you need additional fields imported from BigCommerce that are not listed here, please contact us for assistance.

Order status and automations

DailyStory tracks the status of every BigCommerce order. When an order moves from one status to another, the change starts the matching automation trigger.

BigCommerce order status	Automation trigger
`Pending`	When cart abandoned
`Declined`	When payment is declined
`Completed`	When cart ordered
`Shipped`	When order fulfilled

To build an automation on one of these triggers, see the Abandoned Cart Campaign guide.

BigCommerce uses a fixed set of order statuses. The full list — Incomplete, Pending, Shipped, Partially Shipped, Refunded, Cancelled, Declined, Awaiting Payment, Awaiting Pickup, Awaiting Shipment, Completed, Awaiting Fulfillment, Manual Verification Required, Disputed and Partially Refunded — is synced to the Order Status field, so a segment can be built on any of them. The triggers above fire for the four statuses shown.

Sales and revenue

When an order reaches Completed or Shipped, DailyStory records a sale for each item in that order against the customer's contact record, and updates Total Orders and Total Sales.