Email Frequently Asked Questions
When saving a new email you may receive a warning:
This warning means that the from address of the email, e.g....The email may still be sent, but deliverability will be impacted as recipient mail servers may reject your email due to the from address and sending domains not matching.
When a revision is restored the subject, CSS, HTML, plain text and AMP versions of the email are all reverted.
Text Message Frequently Asked Questions
There are several reasons why a recipient did not receive your text message:
The mobile number for the recipient is not capable of receiving text messages;
The mobile number is outside of your registered countries (please contact us if you want to send traffic outside the US or Canada);
The recipient may not have been included in the segment or campaign the text messages was sent to;
The recipient may not have opted-in to receive text messages;
The text message may have been sent during non-business hours (10:30 PM - 5:30 AM) and will instead be delivered at 8:30 AM;
The text message may have been flagged as SPAM by the carrier (Carrier Violation) and was not delivered;
The carrier may filter messages hen sending on unregistered long codes (non 10 DLC registered traffic)....Unfortunately carriers may report messages as delivered, but not actually deliver them.