Replies to Text Messages

Rob Howard Updated by Rob Howard

Not only can you send text messages from DailyStory, you can receive them too.

When someone replies to your text message several things happen:

Review our How To video (below) or keep scrolling for step-by-step instructions:

Receive a notification

Below is an example of the email notification DailyStory sends. The logo will be the logo of your account.

In order to receive notifications be sure:

  1. Notifications are turned on for the user in account settings an
  2. Notifications are turned on in the campaign's settings and the user(s) to receive the notifications are selected.

You can reply directly to the customer by selecting View Conversation from your email notification:

View and respond to replies

There are several ways to view and respond to text messages replies.

  1. You can view replies directly from the Reports for Text Messages Dashboard.
  2. You can access replies from the Report tab within a campaign.
  3. You can view all replies from Outbound > Conversations
  4. You can see a string of replies from one contact from their contact record.

1. View replies from the Reports dashboard

When viewing All Text Messages you can click on a number in the reply column to go directly to the replies report.

2. View replies from within a campaign

When viewing replies from within a campaign, click on the Reports tab on the left menu and then click on Text Message Reply Summary.

3. See all replies from the Conversations tab in Text Messages dashboard

Access the all Text Messages page from the Text Messages button on the main dashboard or from the main menu Outbound > Text Messages. Then click on Conversations.

This opens the conversation view:

A unique capability of the conversation view is the ability to reply with only an image. Just click the paperclip icon, select and image and click send.

4. View replies from a contact's record

Navigate to a contact's record and from the Activity Log box click on Send SMS and then Conversation View. This will open a conversation view with just that contact.

Run an automation

When a text message reply is received if there is a trigger or condition setup for the text message, DailyStory will run that automation.

For example, you could start an automation when a reply is received. This could be as simple as starting a drip campaign or replying back with a specific message.

You can also setup an condition to evaluate the text message reply and take specific actions. For example, if you sent a text message with an an offer, e.g. "Reply YES to get this awesome deal" you could run a condition that would automate the series of actions when "YES" was received.

How Did We Do?

Sending Individual Text Messages

Understanding Text Message Delivery Codes