Replies to Text Messages

Rob Howard Updated by Rob Howard

Not only can you send text messages from DailyStory, you can receive them too.

When someone replies to your text message several things happen:

  • You can receive an email notification that a text message reply was received
  • The text message reply can run an automation
  • The text message reply is logged in the reply report for that text message and campaign

Receive a notification

Below is an example of the email notification DailyStory sends. The logo will be the logo of your account.

In order to receive notifications be sure:

  1. Notifications are turned on for the user in account settings an
  2. Notifications are turned on in the campaign's settings and the user(s) to receive the notifcications are selected.

Run an automation

When a text message reply is received if there is a Trigger or Condition setup for the text message, DailyStory's Autopilot will run that automation.

For example, you could start an automation when a reply is received. This could be as simple as starting a drip campaign or replying back with a specific message.

You can also setup an Autopilot Condition to evaluate the text message reply and take specific actions. For example, if you sent a text message with an an offer, e.g. "Reply YES to get this awesome deal" you could run a condition that would automate the series of actions when "YES" was received.

View replies in text message reports

When viewing All Text Messages you can click on a number in the reply column to go directly to the replies report.

View threaded conversation

Clicking a reply within a the text message replies report will open the threaded conversation view.

How did we do?

Text Message Replies Report

Understanding Text Message Delivery Codes

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