Autopilot Conditions

Rob Howard Updated by Rob Howard

Conditions are Autopilot blocks that evaluate something. For example, was an email opened. Conditions are unique because they support logic Yes/No branching, i.e. if the email is opened (Yes) or not opened (No).

Yes The Yes condition can only be used for branching on the success of another condition.

No The No condition can only be used for branching on the failture of another condition.

Was email opened? The Was email opened? condition evaluates if an email is opened within a given time window, e.g. 3 hours. If a Yes/No block is not specified, the condition will allow the workflow to continue only if the email is opened.

Was email clicked? The Was email clicked? condition evaluates if a link in an email is clicked within a given time window, e.g. 3 hours. If a Yes/No block is not specified, the condition will allow the workflow to continue only if a link in the email is clicked.

Was text message replied to? The Was text message replied to? condition evaluates if a reply is received to a text message within a given time window, e.g. 3 hours. If a Yes/No block is not specified, the condition will allow the workflow to continue only if a reply is received.

Evaluate text message reply The Evaluate text message reply condition evaluates a reply to a text message. The evaluation is not case sensitive. For example, if the text message reply is "yes" the condition will succeed. If a Yes/No block is not specified, the condition will allow the workflow to continue only if the replied text matches.

Was text message clicked? The Was text message clicked condition evaluates if a text message has been clicked on. This requires that text message click tracking is enabled. If a Yes/No block is not specified, the condition will allow the workflow to continue only if a link in the text message is clicked.

Evaluate custom rule The Evaluate custom rule condition evaluates a series of conditions attempting to match any or all. Using Evaluate custom rule Autopilot can evaluate any field, including custom fields. If a Yes/No block is not specified, the condition will allow the workflow to continue only if the rule evaluates successfully.

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