Sending a Text Message

Richale Cabauatan Updated by Richale Cabauatan

Similar to other features such as Email and Push Notifications, Text Messages are sent through Campaign automations and schedules.

There are 4 ways you can send emails to your contacts:

  • Schedule a text message
  • Send a published text message to a contact
  • Compose and send a single text message
  • Send as part of an Autopilot automation

Schedule a Text Message

To send a Text Message using a Campaign's Schedule edit the Text Message and scroll down and set the segments to send to and the date and time to send.

For example, to send to customers in the 'Upcoming appointments' segment at 10am.

Schedule Text Message
Send dates and times are based on the timezone configured for your account.

Send a Published Text Message to a Contact

To send a single text message to a contact without scheduling the email navigate to Content > Text Messages and browse the list of all published text messages.

  1. Click on the options menu of the text message to send:
  1. Select Send Text Message.

This will open a popup. Select the contact to send the text message to and click send.

Compose and Send a Single Text Message

See this article for sending a single text message. This is useful when you want to compose and send a single text message to an individual.

Send using automation

To send a Text Message using a Campaign's Autopilot automation. Add a Text Message send action and select the Text Message to send.

How did we do?

Send a test Text Message

Setting up Keywords for Text Message Replies

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