New? Start Here
Step 1: Set up your account
Step 2: Bring in your contacts
Step 3: Create customer lists
Step 4: Set up email
Step 5: Set up text messaging
Step 6: Create your first campaign
Your DailyStory Settings
Manage Personal Subscriptions
Changing Your Password
Personal Settings Frequently Asked Questions
Setting up Email Marketing
Setting up Text Message Marketing
Integrating With Your Website
Using Subscription Preferences
Install DailyStory WordPress Plugin
Install DailyStory Beacon in SquareSpace
Install DailyStory Beacon in WiX
Beacon Frequently Asked Questions
Licensing and Usage
Choosing your Plan
Understanding Plan Usage
Free Plan (Freemium) Account Verification
Free Plan (Freemium) Limitations
Upgrading Your Subscription
Purchase Managed Services
Cancelling your DailyStory Service
Credit Card Declined
Setting Up A Subdomain
Permissions Frequently Asked Questions
DailyStory Developer Guide
Build Popular Campaigns
Find New Customers
Work with Contacts
Editing contact records
Adding contacts manually using the Create Contact option
Adding contacts using automation
Arranging order of custom contact record fields
Merge duplicate contacts
Making Contacts Inactive
Creating Contact Lists
DailyStory Segments Guide
Viewing the Contacts in a Segment
Disabling and Enabling Segments
Deleting and Restoring Deleted Segments
Archiving and Restoring Archived Segments
Add Contacts to a Static Segment
Building Exclude Segments
Create a Static Segment
Create a Dynamic Segment
Advanced Contact Searches
Using direct free text search
Using advanced search
Changing order of custom contact search fields
Filtering your search
Common searches used for segments
Managing custom contact fields
Accessing the custom contact fields
Creating custom contact fields
Sample custom field configuration
Enabling a custom field in search
Editing and arranging custom contact fields
Work with Campaigns
DailyStory Campaigns Guide
Creating a campaign
Managing a Campaign
Add Contacts to a Campaign
Editing a campaign
Pausing or Unpausing a campaign
Deleting a campaign
Cloning a campaign
Inbound Marketing Tools
Landing Page Guide
Creating or Editing a Landing Page
Using the Page Designer
Adding a Form to a Landing Page
Editing a Landing Page's HTML and CSS
Landing Page Frequently Asked Questions
Creating a Popup Using a Canva Image
Configuring a Popup's Basic Settings
Configuring a Popup's Display Options
Configuring a Popup's Layout Options
Popup Frequently Asked Questions
URL Shorteners Guide
Create or Edit a URL Shortener
Test a URL Shortener
URL Shortener Advanced Options
URL Shortener Metrics and Reporting
Measure click performance and track link conversions
URL Shorteners Frequently Asked Questions
Web Forms Guide
Setting up or Editing a Web Form
Design a Web Form
Styling your Web Form
Publishing your Web Form
Web Forms Frequently Asked Questions
Google Ads Conversion Tracking
Outbound Marketing Tools
Email Marketing Guide
Create an Email from a Template
Using the Email Designer
Create or Edit an Email
Email Designer Widgets
Preview an Email
Send a Test Email
Sending and Scheduling Emails
Mocking a forwarded or replied to email
Scheduling an Email
Send an Email to a Single Contact
Built-in Email Guardrails
Create an Email Template
Edit an Email Template
Manage Email Revisions
Email Designer Advanced Topics
Email Merge Tags
Edit Email HTML, CSS and AMP
Import and Export Emails
Email Technical Details
Troubleshoot Email Delivery
Bounced Email Guide
Send AMP Emails
Email Frequently Asked Questions
Email Designer Frequently Asked Questions
Cloning an email
Configuring SPF, DKIM and DMARC
Editing HTML in the Email Designer
Transactional Email Guide
Send a Text Message Quick Start
DailyStory SMS Marketing Guide
Creating or Editing a Text Message
Sending and Scheduling Text Messages
Sending a Test Text Message
Text Message Replies Report
Understanding Text Messaging Costs
Text Message Sending Guardrails
Text Message Deliverability Score
Sending Individual Text Messages
Replies to Text Messages
Understanding Text Message Delivery Codes
Setting up Keywords for Text Message Replies
Opting out of Text Messages
Text Message Frequently Asked Questions
Copying a Text Message
Purchase Text Message Credits
SMS Links with Restricted Content
Opting into Text Messages
Custom SMS URL Shortener
Built in Personalization Tokens
Custom Personalization Tokens
Using Conditional Logic with Personalization
Personalization Frequently Asked Questions
Web Push Notifications
Point of Sale
GoToWebinar integration using Zapier
Save SMS Replies to Google Sheets using Zapier
DailyStory app for Slack
Google Analytics Integration
Google reCAPTCHA Integration
Google Lead Form Ads
Design an Automation
Exporting and Importing Automations
Automation Frequently Asked Questions
Reports and Dashboards Guide
Sent Emails Report
Sent Text Messages Report
Push Notifications Report
Web Activity Report
URL Shortener Report
Who is Visiting Report
Paid Search Summary Report
Email OptOut Report
File Manager Guide
Manage files and folders in File Manager
File Manager Frequently Asked Questions
ChatGPT Writing Assistant
Help & Support
Updated by Rob Howard
Below are frequently asked questions about SMS Marketing in DailyStory.
What is SMS Marketing?
Text message marketing - or SMS (short message service) marketing - is a form of marketing goods or services using a mobile phone's text messaging capability. This includes sending announcements, coupons, special deals and other information to your customers mobile phone as a text message. SMS marketing is simply a quicker, easier and direct way of reaching your customer.
How does SMS Marketing work?
To receive text message marketing customers are usually required to opt in to an automated system by texting an initial key word, such as "JOIN", to a short code or long code.
Is everyone sent the same Text Message?
No. Each Text Message sent by DailyStory is sent individually to each recipient. This is done so each message can be personalized to each recipient.
Is SMS Marketing legal?
Yes, but the recipients permission (opt-in) is required. There are two primary laws the FCC uses to regulate text and email marketing content. They are commonly known as the TCPA (Telephone Consumer Protection Act) and CAN-SPAM (Controlling the Assault of Non-Solicited Pornography And Marketing). These laws were not written with text message marketing in mind. However, text messaging is included under the same regulations as telemarketing and auto-dialers.
Please see our guidelines on compliance.
Can I personalize the content in the Text Message?
Yes! Using DailyStory's Personalization you can add personalized content to your Text Messages.
Why didn't my contact receive a Text Message?
There are several reasons why a recipient did not receive your text message:
- The mobile number for the recipient is not capable of receiving text messages;
- The mobile number is outside of your registered countries (please contact us if you want to send traffic outside the US or Canada);
- The recipient may not have been included in the segment or campaign the text messages was sent to;
- The recipient may not have opted-in to receive text messages;
- The text message may have been sent during non-business hours (10:30 PM - 5:30 AM) and will instead be delivered at 8:30 AM;
- The text message may have been flagged as SPAM by the carrier (Carrier Violation) and was not delivered;
- The carrier may filter messages hen sending on unregistered long codes (non 10 DLC registered traffic). Unfortunately carriers may report messages as delivered, but not actually deliver them.
Can I restore a deleted text message?
You can restore deleted text messages and other deleted items across the DailyStory platform. From the all Text Messages page, click on the hamburger menu (3 lines) in the top left and click on
Trash. Click on the text message you want to restore and then select
Remove from Trash,
Save and Close.
How do I enable DailyStory to send Text Messages?
Enabling DailyStory to send Text Messages requires Twilio integration is configured. DailyStory can manage and configure this service for you, or you can do it yourself.
Can I use emojis in my Text Messages?
Yes! You can use emojis in your Text Messages. However, because emojis are not considered standard text, each emoji impacts the size of your Text Message. Please see Understanding Text Messaging costs for more detail.
What happens if someone replies STOP?
If a recipient replies with STOP, they are automatically opted out of receiving Text Messages.
Can I choose the number Text Messages originates from?
Yes. We can purchase one or more text message numbers on your behalf. Just let us know which area codes you want.
How do multiple numbers work?
If you have multiple numbers associated with your DailyStory account. DailyStory will make the recipients "sticky" to the number there were last sent from. This ensures that even when you have multiple phone numbers, recipients will always receive your texts from the same number.
What is a long code?
A long code is a phone number that text messages are sent from. It looks like a standard phone number, e.g. +1 (123) 456-7890.
What is a short code?
A short code is a special 5-6 digit number that text messages are sent from, e.g. 51515. Short codes are leased by phone companies to businesses. Please contact us if you would like information about renting a short code.
What is a "Carrier Violation" code?
A carrier violation code simply means that the phone carrier, e.g. AT&T, Verizon, decided not to deliver you message because it appeared to be SPAM. Unfortunately this can occur for a number of reasons. If you see this repeatedly, please contact us. Also, see our article, Carrier violations: What to avoid during SMS text marketing and SMS text compliance: 9 tips to keep your business out of trouble.
Please also see the DailyStory Deliverability Scoring tool.
What happens to replies to text messages sent by DailyStory?
Replies to text message sent by DailyStory are handled by DailyStory and the message content is sent on to your or people on your team that you designate as a recipient. The content of the message is also available in the Text Message reports.
How do I control who receives notifications when a text message response is received?
- Make sure notifications are turned on for the user in account settings
- Make sure notifications are turned on in the campaign's settings and the user(s) to receive the notifcications are selected.
I scheduled a text message, but only a handful of people received it
First, review the text message sending guardrails. Next, check to make sure that the recipients all have mobile numbers. Finally, ensure that the recipients have not received the text message already, i.e., you cannot edit and resend a previous message - instead create a copy of the message.
Why isn't my Instagram URL preview shown to my recipients?
If you share a post from Instagram, Facebook and other common websites, you've probably seen the link preview. For example:
Unfortunately, iOS will only render a preview for links sent in SMS or MMS if the sender is saved in the recipient's contact list. Otherwise, the URL will be displayed in the body of the message. This means that if you include a link to an Instagram post the link will be displayed to your recipients - not the preview.
Can I use animated gifs in my text messages?
Yes, you can use animated gifts, but you need to ensure the dimensions don't exceed about 640px wide and the total file size should be less than 500k. However, a lot of phones will "transcode" them to the first image in the sequence, so please be aware there is a possibility the recipient will not receive it as animated.
Do you support Sender ID?
Yes, but Sender ID - the ability to use an alpha numeric id instead of the sending number - is not supported in the US or Canada.
Messages are getting delivered, but after their scheduled time
- Check the size of the number pool there should be approximately 1 sending number for every 500-1,000 recipients.
- It's possible that the number pool was increased after the customer sent their first text message; because sending numbers are bound to the recipient the numbers may need to be released and new numbers purchased.
Can you forward my text message numbers to my business's phone?
Yes, we can configure your text messages to route to your business's primary phone number. This ensures that if someone calls your texting number they are routed to your business.
Can I port an existing phone number to DailyStory?
Yes, you can port your existing voice, SMS, or MMS numbers to DailyStory. Please complete the port number form and submit it do us along with your number PIN.
Do you support transactional text messages?
Yes, when creating a text message check Is Transactional. When this message is sent it will be treated as non-marketing content and will bypass opt out and do not contact rules. Transactional messages should only be used for non-marketing content such as abandon cart reminders, payment declines, and appointment reminders.