Contacts Feature Guide
Editing contact records
Adding contacts manually using the Create Contact option
Adding contacts using the Import Bulk tool
Adding contacts using automation
Merge duplicate contacts
Searching for contacts
Getting started with contacts search
Using direct free text search
Using advanced search
Filtering your search
Common searches used for segments
Managing custom contact fields
Accessing the custom contact fields
Creating and editing custom contact fields
Sample custom field configuration
Enabling a custom field in search
DailyStory Campaigns Guide
Create a Campaign
Add Contacts to a Campaign
Edit a Campaign
Pause a Campaign
Delete a Campaign
Leads in Campaigns
Campaign Tracking Token
Campaigns Frequently Asked Questions
DailyStory Segments Guide
Create a Static Segment
Create a Dynamic Segment
Add Contacts to a Static Segment
Viewing the Contacts in a Segment
Deleting a Segment
Segment Frequently Asked Questions
Email Marketing Guide
Create or Edit an Email
Using the Email Designer
Email Options Menu
Email Designer Widgets
Preview an Email
Send a Test Email
Sending an Email
Email Sending Guardrails
Scheduling an Email
Send an email to a single contact
Email Designer Advanced Topics
Email Merge Tags
Edit Email Html and CSS
Import and Export Emails
Email Technical Details
Email Frequently Asked Questions
Email Designer Frequently Asked Questions
How to warm up an IP address
Troubleshooting email delivery
Manage Email Revisions
Text Message Marketing
DailyStory Text Message Marketing Guide
Create or Edit a Text Message
Send text to a single contact
Understanding Text Messaging costs
Send a test Text Message
Sending a Text Message
Setting up Keywords for Text Message Replies
Replies to Text Messages
Text Message Replies Report
Opting out of Text Messages
Text Message Frequently Asked Questions
Text Message Deliverability Score
Text Message Sending Guardrails
Autopilot Automation Guide
Design an Autopilot Automation
View all Autopilot Automations
Autopilot Frequently Asked Questions
File Manager Guide
File Manager Frequently Asked Questions
Manage files and folders in File Manager
Tracking Links Guide
Create or Edit a Tracking Link
Test a Tracking Link
Tracking Link Advanced Options
Tracking Link Metrics and Reporting
Measure click performance and track link conversions
Tracking Links Frequently Asked Questions
Web Forms Guide
Create or Edit a Web Form
Design a Web Form
Styling your Web Form
Publishing your Web Form
Web Forms Frequently Asked Questions
Configuring a Popup's Basic Settings
Configuring a Popup's Display Options
Configuring a Popup's Layout Options
Built in Personalization Tokens
Custom Personalization Tokens
Using Conditional Logic with Personalization
Personalization Frequently Asked Questions
Reports and Dashboards Guide
Sent Emails Report
Sent Text Messages Report
Sent Push Notifications Report
Web Activity Report
Tracking Links Report
Who is Visiting Report
Paid Search Summary Report
Email OptOut Report
Account Setup and Configuration
Account Settings Frequently Asked Questions
Personal Settings Frequently Asked Questions
Changing Your Password
Add a User to a Role
Understanding Role Permissions in DailyStory
Access Control using Roles
Create or Edit a Role
Grant Permissions in the Role
Delete a Role
Remove a User from a Role
Roles and Permissions Frequently Asked Questions
How to Find Your DailyStory Beacon
Install DailyStory Beacon in SquareSpace
Install DailyStory Beacon in WordPress
Manually Add the Beacon
Beacon Frequently Asked Questions
Steps for hosting your own subdomain with DailyStory
Technical Setup Guide
Install DailyStory Beacon in WiX
How DailyStory integrates with Google Analytics
Mailgun and DailyStory integration
MINDBODY ONLINE and DailyStory integration
MINDBODY Frequently Asked Questions
reCAPTCHA and DailyStory integration
RhinoFit and DailyStory Integration
Salesforce and DailyStory integration
Twilio and DailyStory integration
Twilio Integration Frequently Asked Questions
Verint Community and DailyStory integration
WordPress and DailyStory Integration
Zapier and DailyStory Integration
GoToWebinar integration using Zapier
Slack integration for DailyStory
Give Us Feedback
Updated by Rob Howard
Below are frequently asked questions about Text Message marketing in DailyStory.
Is everyone sent the same Text Message?
No. Each Text Message sent by DailyStory is sent individually to each recipient. This is done so each message can be personalized to each recipient.
Can I personalize the content in the Text Message?
Yes! Using DailyStory's Personalization you can add personalized content to your Text Messages.
Why didn't my contact receive a Text Message?
There are several reasons why a recipient did not receive your Text Message:
- The mobile number for the recipient is not capable of receiving Text Messages;
- The recipient may not have been included in the segment the Text Messages was sent to;
- The recipient may not have opted-in to receive Text Messages;
- The text message may have been flagged as SPAM by the carrier (Carrier Violation) and was not delivered.
How do I enable DailyStory to send Text Messages?
Enabling DailyStory to send Text Messages requires Twilio integration is configured. DailyStory can manage and configure this service for you, or you can do it yourself.
Can I use emojis in my Text Messages?
Yes! You can use emojis in your Text Messages. However, because emojis are not considered standard text, each emoji impacts the size of your Text Message. Please see Understanding Text Messaging costs for more detail.
What happens if someone replies STOP?
If a recipient replies with STOP, they are automatically opted out of receiving Text Messages.
Can I choose the number Text Messages originates from?
Yes. We can purchase one or more text message numbers on your behalf. Just let us know which area codes you want.
How do multiple numbers work?
If you have multiple numbers associated with your DailyStory account. DailyStory will make the recipients "sticky" to the number there were last sent from. The ensures that even when you have multiple phone numbers, recipients will always receive your texts from the same number.
What is a long code?
A long code is a phone number that text messages are sent from. It looks like a standard phone number, e.g. +1 (123) 456-7890.
What is a short code?
A short code is a special 5-6 digit number that text messages are sent from, e.g. 51515. Short codes are leased by phone companies to businesses. Please contact us if you would like information about renting a short code.
What is a "Carrier Violation" code?
A carrier violation code simply means that the phone carrier, e.g. AT&T, Verizon, decided not to deliver you message because it appeared to be SPAM. Unfortunately this can occur for a number of reasons. If you see this repeatedly, please contact us. Also, see our article, Carrier violations: What to avoid during SMS text marketing and SMS text compliance: 9 tips to keep your business out of trouble.
Please also see the DailyStory Deliverability Scoring tool.
What happens to replies to text messages sent by DailyStory?
Replies to text message sent by DailyStory are handled by DailyStory and the message content is sent on to your or people on your team that you designate as a recipient. The content of the message is also available in the Text Message reports.
I scheduled a text message, but only a handful of people received it
First, review the text message sending guardrails. Next, check to make sure that the recipients all have mobile numbers. Finally, ensure that the recipients have not received the text message already, i.e., you cannot edit and resend a previous message - instead create a copy of the message.
Why isn't my Instagram URL preview shown to my recipients?
If you share a post from Instagram, Facebook and other common websites, you've probably seen the link preview. For example:
Unfortunately, iOS will only render a preview for links sent in SMS or MMS if the sender is saved in the recipient's contact list. Otherwise, the URL will be displayed in the body of the message. This means that if you include a link to an Instagram post the link will be displayed to your recipients - not the preview.