Free Plan (Freemium) Limitations

The free plan offered by DailyStory allows you to use nearly all of the capabilities of the DailyStory platform for free, including sending emails.

However, while using the free plan you may receive this message:

Not Available in Free Plan

This means you have attempted to access a feature or capability that is not available in the free plan and will require you to upgrade to a paid plan.

Limitations of the Free Plan

Below are limitations of the free plan.

Customer Support

Customer support on the free plan is limited to chat and email support. However, you have full access to our documentation at https://docs.dailystory.com.

Data retention

Data for reports are only available for the past 30 days. Anything older than 30 days is automatically removed. Paid plans have a 2-year data retention period by default with the option to go longer.

Email marketing

Below are the email marketing restrictions on the free plan:

No custom sending domain

Under the free plan, you cannot setup a custom sending domain for your email marketing. While sending from the included @dailystory.net domain will still yield good delivery, a sending domain that matches your business will yield the best delivery rates.

More specifically, this includes setting up the authentication rules that allow DailyStory to send emails on your behalf. For example, if you want to send emails from deal@mystore.com you can do this, but recipients will receive the emails as "deals@mystore.com on behalf of noreply@dailystory.net".

Unfortunately, this could cause some delivery issues with higher volume email sends. Therefore, an authenticated sending domain is generally the best approach, which you can do on a paid plan.

Attribution in the footer of your emails

All emails sent will be sent from the domain dailystory.net and will automatically contain the following attribution in the footer:

500 email sends per month

The total of emails sent per month is limited to 500.

This is inclusive of both scheduled emails and automated emails but does not apply to notifications sent to you by DailyStory.

Once this limit is reached no additional email sends can be made without upgrading your plan.

Text message and SMS marketing

Text messaging / SMS marketing is not available on the free plan. In order to send SMS messages the phone carriers (AT&T, T-Mobile, etc.) require senders to register their company through a process known as 10DLC registration. Submitting for 10DLC has additional costs and monthly fees.

API access and Webhooks

The DailyStory API along with associated webhooks are not included in the free plan.

Android and iOS Push Notification Support

Support for Push Notifications is not available on a free plan.

Other limitations of the Free Plan

Below are other limitations of the free plan. The majority of these options are for advanced uses of the DailyStory platform and will not impede your use of the free plan.

• Use of Custom Contact fields is unavailable on the free plan.
• Support for subscription preferences is unavailable on the free plan.
• Configuring options for Voice Calling is unavailable on the free plan.
• There is no ability to purchase Managed Services on the free plan as there is no way to pay for those services. If you require assistance, please contact our support team.
• You cannot create subaccounts on the free plan. Subaccounts allow you to manage multiple accounts from a single parent account.
• You cannot set up a custom subdomain on the free plan.
• You cannot configure emails or mobile numbers to add to your block list on the free plan.
• You cannot configure roles and permissions on the free plan.